Store Manager at Santa Clara

Vaccination Requirements

Ferragamo USA Inc. d/b/a Salvatore Ferragamo is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritize the well-being of our staff and customers, we strongly encourage all staff to remain current with CDC-recommended vaccinations.

We are currently looking for a Store Manager. A Ferragamo Store Manager will be passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients. Lead the team in communicating and storytelling with conviction, mastering the ability to listen and ask the right questions, acting and thinking first of the employee and client relationship. Empower your team with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.

The Position Mission

• Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360°experience for the client
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment
• Role model best in class sales and self-leadership by playing an active role within the team, and take action to solve problems with positive outcomes
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.)
• Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
• Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals

The Ideal Candidate

• A leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
• Undertake work with a high degree of integrity, leading by example in every situation.
• Act and ownership, ensuring a magical client experience for our clients and managing your team and clients with personal care and empathy

The Expectation

• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience
• Play an active role in supporting your team on the sales floor, to drive individual and team objectives
• Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion

The Qualifications

• Excellent English language skills; knowledge of second language preferred.
• Previous retail sales experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.