What are the responsibilities and job description for the Information Technology Support Specialist position at Ferrari Networks Inc?
About Us:
Ferrari Networks is a leading provider of comprehensive IT solutions dedicated to helping businesses thrive through technology. With over 20 years of industry experience, we pride ourselves on delivering exceptional service and support to our clients. We seek a skilled and motivated Information Technology Support Specialist to join our dynamic team.
Job Description:
We seek an experienced Information Technology Support Specialist to provide technical assistance and support to our clients. The ideal candidate will have a strong background in networking, Active Directory, Windows servers, and computer repairs. Experience with Autotask, Datto, and IT Glue is preferred but not required. This is a full-time position with a starting pay of $24 per hour or more, depending on experience.
Key Responsibilities:
- Provide technical support and troubleshooting for networking issues, Active Directory, Windows servers, and computer repairs.
- Assist clients with setting up, configuring, and maintaining IT systems and software.
- Diagnose and resolve hardware and software issues promptly and effectively.
- Maintain accurate and detailed documentation of support requests and resolutions.
- Collaborate with team members to ensure high-quality service and customer satisfaction.
- Stay current with industry trends and advancements to provide up-to-date support and recommendations.
Requirements:
- Minimum of 3 years of experience in IT support or a related field.
- Strong knowledge of networking, Active Directory, Windows servers, and computer repairs.
- Experience with Autotask, Datto, and IT Glue is a plus but not required.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a commitment to providing high-quality service.
Benefits:
- Competitive salary starting at $24 per hour or more, depending on experience.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career growth.
- Match retirement plan.
- Paid time off and holidays
How to Apply:
If you meet the qualifications and are excited about the opportunity to join Ferrari Networks, please submit your resume and cover letter to jobs@ferrarinetworks.com. We look forward to hearing from you!
Salary : $24