What are the responsibilities and job description for the Information Technology Support Technician position at Merge IT?
Our enterprise-level client in Buffalo, NY, has an immediate need to add an IT Support Technician to the team. Please see below for full details
Job Notes :
2-month contract / likely to end 3 / 31 / 25
Onsite in Buffalo, NY.
Drug & Background required.
Hours : 8am - 5pm (Mon - Fri)
Pay Rate = $21-23 w2 per hour depending on experience.
Main Responsibilities :
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
The Ideal Candidate
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Salary : $21 - $23
