What are the responsibilities and job description for the Customer Service Manager position at Ferretti Search?
As the Customer Service Manager, you will play a critical role in managing our customer service team, ensuring high levels of customer satisfaction, and supporting the company’s continued growth. You’ll work cross-functionally with sales, operations, and production to create a seamless customer experience from order to delivery.
What Will You Do Day-to-Day?
- Lead, mentor, and develop a team of customer service representatives
- Design and implement strategies to improve customer satisfaction and loyalty
- Oversee day-to-day operations of the customer service department
- Handle complex customer issues and escalate when necessary
- Analyze customer service metrics and implement improvements
- Collaborate with internal teams to ensure alignment on customer needs and expectations
- Drive process improvements to enhance efficiency and service delivery
Who Are You?
- Bachelor’s degree in Business Administration, Communications, or a related field (required)
- Minimum of 5 years in a customer service leadership role
- Experience in construction, manufacturing, or a related industry (strongly preferred)
- Exceptional communication, problem-solving, and interpersonal skills
- Proven ability to lead and motivate teams in a fast-paced environment
- Strong analytical mindset and familiarity with customer service software/CRM tools
Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.
If this opportunity aligns with your career goals, please send resumes to Anna Sutfin or email at asutfin@ferrettisearch.com.
