Inside Sales Representative

Job Duties

• Interacting with customers, providing information in answer to inquires about products, accounts, and services.
• Taking service inquiry calls from customers
• Answering the questions of customers regarding the organization’s products or services and its operation or maintenance.
• Handling and resolving customer complaints, or special orders via mail
• Receiving and processing orders, providing information concerning changes, pricing in service, and shipping.
• Investigating and correcting errors, following company and customer records.
• Interviewing customers to acquire information and explaining available services.
• Adjusting complaints concerning services or billing rendered.
• Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
• Referring complaints of service or product failure or errors to appropriate personnel for investigation.
• Communicating solutions, successes, and opportunities to the Manager of customer service.

Skill Sets Needed

• Familiar with Microsoft office suite.
• Should have sound practical judgment of priorities.
• Interest in helping and working with customers.
• Ability to encourage and motivate people with responsible attitude.
• Good decision-making, communication, and IT skills.
• Calmness under pressure and maintain records in timely and accurate mode.

We offer competitive pay package with full benefits on Day 31 of employment. 3 weeks of PTO (Paid Time Off).

Job Type: Full-time

Pay: From $47,528.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• AS400: 1 year (Required)
• Microsoft Outlook: 1 year (Required)

Ability to Commute:

• Iuka, MS 38852 (Required)

Ability to Relocate:

• Iuka, MS 38852: Relocate before starting work (Required)

Work Location: In person

Salary : $47,528