What are the responsibilities and job description for the Technical Support Engineer position at Fervo Energy?
Description
We are seeking a highly skilled Technical Support Engineer to provide advanced technical support and drive the development, implementation, and optimization of our EUC environment. This role is responsible for resolving complex technical issues, managing EUC platforms, and collaborating with cross-functional teams to improve end-user experiences. The ideal candidate will have deep expertise in Windows, Linux, Virtualization, MDM, GPOs, Microsoft Graph, Imaging process, collaboration tools, and automation technologies.
Requirements
Responsibilities
Technical Support & Incident Management
Fervo Energy is headquartered in Houston, TX with satellite offices in the Bay Area, CA, Golden, CO and Reno, NV. This position will be eligible for some hybrid work flexibility, but regular in-office presence at the Houston office will be required. Some travel is required for this position.
About Fervo Energy
Fervo Energy provides 24/7 carbon-free energy through development of next-generation geothermal power. Fervo’s mission is to leverage innovation in geoscience to accelerate the world’s transition to sustainable energy. Geothermal has a major role to play in the future electric grid and Fervo’s key innovations bring a full suite of modern technology to make geothermal cost competitive. Fervo’s innovations include technologies such as advanced computational models, horizontal drilling, and distributed fiber optic sensing that have been developed with partners including Schlumberger, ARPA-E, and the Lawrence Berkeley National Lab.
Fervo has an industry-leading development pipeline with offtakers and partners including Google, East Bay Community Energy, Desert Community Energy, Clean Power Alliance, Clean Energy Alliance, CalChoice, and others. Fervo’s investors include leading investment firms Capricorn, Breakthrough Energy Ventures, Galvanize, Marunouchi Investment Partners, DCVC, Congruent, 3x5 Partners, and CPP Investments, as well as best-in-class strategic investors Devon Energy, Mercuria, Mitsubishi Heavy Industries, Helmerich & Payne, BHP, and Liberty Energy.
Fervo’s culture is fast-paced, innovative, and collaborative. We believe in building things that last, constantly innovating, doing what we say we’re going to do, and stopping to smell the roses.
Fervo Energy is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
We are seeking a highly skilled Technical Support Engineer to provide advanced technical support and drive the development, implementation, and optimization of our EUC environment. This role is responsible for resolving complex technical issues, managing EUC platforms, and collaborating with cross-functional teams to improve end-user experiences. The ideal candidate will have deep expertise in Windows, Linux, Virtualization, MDM, GPOs, Microsoft Graph, Imaging process, collaboration tools, and automation technologies.
Requirements
Responsibilities
Technical Support & Incident Management
- Serve as the highest escalation point for all EUC-related issues, troubleshooting complex hardware, software, and OS-level problems
- Perform root cause analysis and implement long-term solutions to recurring issues
- Support enterprise applications, including Microsoft 365, collaboration tools, and endpoint security solutions
- Work closely with Service Desk and Level 2 teams to improve incident resolution times and user experience
- Manage and maintain desktop/laptop environments, including Windows, Linux, and mobile platforms
- Administer and optimize endpoint management tools such as Microsoft Endpoint Manager (Intune)
- Oversee patch management, software deployments, and OS imaging processes
- Implement and manage virtualization technologies such as AVD (Azure Virtual Desktop)
- Develop and maintain automation scripts using PowerShell, Bash, or Python to streamline EUC operations
- Automate software deployment, configuration management, and compliance enforcement
- Integrate EUC tools with ITSM platforms like FreshService for automated workflows
- Ensure compliance with IT security policies, including endpoint protection, encryption, and access controls
- Manage endpoint security solutions such as Defender for Endpoint
- Enforce Zero Trust principles and security best practices in EUC environments.
- Lead EUC-related projects, including technology rollouts, migrations, and EUC upgrades
- Research and recommend emerging technologies to enhance the EUC environment
- Document technical solutions, processes, and best practices for knowledge sharing
- 5 years of experience in an EUC, IT Support, or Desktop Engineering role, with at least 2 years in a Level 3 or senior capacity
- Deep knowledge of Windows 10/11, and MDM solutions
- Hands-on experience with Microsoft Intune Strong scripting skills in PowerShell, Bash, or Python
- Experience with ITIL frameworks and ITSM tools (e.g., FreshService)
- Familiarity with security frameworks and compliance standards (ISO 27001, NIST, etc.)
- Excellent troubleshooting skills and a customer-focused mindset
- Excellent white glove customer service skills
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft 365 Certified: Modern Desktop Administrator
Fervo Energy is headquartered in Houston, TX with satellite offices in the Bay Area, CA, Golden, CO and Reno, NV. This position will be eligible for some hybrid work flexibility, but regular in-office presence at the Houston office will be required. Some travel is required for this position.
About Fervo Energy
Fervo Energy provides 24/7 carbon-free energy through development of next-generation geothermal power. Fervo’s mission is to leverage innovation in geoscience to accelerate the world’s transition to sustainable energy. Geothermal has a major role to play in the future electric grid and Fervo’s key innovations bring a full suite of modern technology to make geothermal cost competitive. Fervo’s innovations include technologies such as advanced computational models, horizontal drilling, and distributed fiber optic sensing that have been developed with partners including Schlumberger, ARPA-E, and the Lawrence Berkeley National Lab.
Fervo has an industry-leading development pipeline with offtakers and partners including Google, East Bay Community Energy, Desert Community Energy, Clean Power Alliance, Clean Energy Alliance, CalChoice, and others. Fervo’s investors include leading investment firms Capricorn, Breakthrough Energy Ventures, Galvanize, Marunouchi Investment Partners, DCVC, Congruent, 3x5 Partners, and CPP Investments, as well as best-in-class strategic investors Devon Energy, Mercuria, Mitsubishi Heavy Industries, Helmerich & Payne, BHP, and Liberty Energy.
Fervo’s culture is fast-paced, innovative, and collaborative. We believe in building things that last, constantly innovating, doing what we say we’re going to do, and stopping to smell the roses.
Fervo Energy is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
