What are the responsibilities and job description for the Guest Experience Specialist position at Festival Foods?
We are seeking a friendly and attentive Guest Experience Specialist to join our team at Festival Foods. As a key member of our guest services team, you will be responsible for providing exceptional customer service, resolving issues, and promoting products.
Main Responsibilities:
- Deliver exceptional customer service by greeting guests, answering questions, and resolving issues in a professional and courteous manner.
- Monitor and respond to customer feedback, using it to improve guest experiences and drive sales growth.
- Collaborate with other associates to achieve sales goals and promote products.
- Stay up-to-date on product knowledge, promotions, and company initiatives to effectively communicate with guests.
Qualifications:
- Demonstrated ability to work effectively in a fast-paced retail environment.
- Excellent communication and interpersonal skills.
- Ability to lift up to 50 pounds and stand for long periods of time.
- Flexibility to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays.
