What are the responsibilities and job description for the Lead Online Shopper (Click N Go) position at Festival Foods?
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Ability to collaborate with all departments and communicate expectations
Actively coach, teach and mentor a small team of associates on Click N Go procedures
Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes
Follows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly
Offers suitable substitutions that make sense when items are out- of- stock; document the reason for the out of stock item on hand-held device
Assists with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle
Informs guest of any order modifications and offering a surprise and delight to guests
Maintains organization and cleanliness of the Click N Go area, including staging areas in compliance with company procedures and policies
Provides in-store and online support for guest inquiries as they relate to Click N Go
Reports pricing, item location, and incorrect temperature discrepancies to appropriate departments
Utilizes time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
Ability to work independently and make sound decisions based on the information provided
Understand how to navigate and troubleshoot the online website
Flexibility in daily activities; will be tasked with unplanned duties and will need to adjust quickly
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
QUALIFICATIONS :
To perfrom this job successfully, an individual must be able to perfrom each essential job duty satisfactorily. The requirements listed below are respresentative of the knowledge, skills, and / or ability required. Reasonable accomodations may be made to enable individuals with disabilites to perform the essential functions.
Successfully obtain a liquor license
High school education or equivalent combination of education and experience
Ability to deal tactfully and effectively with guests and all associates
Excellent verbal and written communication skills
Self-starter with ability to work with minimal supervision
Proficient in Microsoft Office, including Outlook, Excel, and Word
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
Ability to bend, kneel and stand for extended periods of time
Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials
WORK SCHEDULE
The Lead Online Shopper is a full time hourly position (38-40 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays.
Benefits Overview
WHY YOU'LL LOVE IT HERE :
Associate Discount : Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay : Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling : Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance : Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support : Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future : Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.
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