What are the responsibilities and job description for the Part-Time Online Shopper (Click N Go) position at Festival Foods?
Location : Name
Fond du Lac
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Summary
As orders emerge, shop for our Online Grocery Guest while providing only the best quality product in an organized and efficient manner. The part-time Online Shopper will be responsible for picking orders to guest satisfaction, returning to primary duties (Cashier, Bagger, etc.) following order fulfillment.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ability to work with all departments to communicate expectations
Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes, both written and verbal
Follows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly
Offers suitable substitutions that make sense when items are out-of- stock. Record the reason for the out of stock on the hand held device
Relays order information to guests as needed
Assist with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle while informing guest of any order modifications and offering a surprise and delight to guests
Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies
Provide in-store and online support for guest inquiries as they relate to Online Grocery
Report pricing, item location, and incorrect temperature discrepancies to appropriate parties
Maintains professional appearance at all times
Utilize time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
Ability to work independently and make sound decisions based on the information provided
Understand how to navigate and troubleshoot the online website
Flexibility in daily activities; will be tasked with Online Shopper duties as orders arise and primary position
Potential additional tasks as assigned
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
QUALIFICATIONS:
Successfully obtain a liquor license
Excellent verbal and written communication skills
Self-starter with ability to work with minimal supervision
Proficient in Microsoft Office, including Outlook, Excel, and Word
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Must work in hot and cold environments
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
Ability to bend, kneel and stand for extended periods of time
Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials
WORK SCHEDULE
The Online Shopper is an hourly part-time position (less than 28 hours per week) The work schedule may include mornings, afternoons, evenings, weekends, and holidays.
Benefits Overview
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.
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