What are the responsibilities and job description for the Senior Salesforce Administrator position at Fetch Rewards?
What we’re building and why we’re building it.
Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch : with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
About the Role :
As a key player in the Strategy and Operations team at Fetch, the Senior Salesforce Administrator ensures our Salesforce platform and its connected tech stack operate optimally. Reporting to the Salesforce Manager, Strategy and Operations, this role suits someone who thrives on solving complex problems with Salesforce, understands business processes, fosters cross-functional relationships, and is committed to data integrity. Success in this role requires comfort with ambiguity and the ability to remain effective in a rapidly changing environment. Candidates should demonstrate the capacity to identify solutions amidst uncertainty and possess a proactive approach to overcoming challenges.
Location :
While it's a plus to be near one of our office locations, we are open to remote candidates based in the US.
What You'll Do :
- Act as the primary administrator for Fetch’s Salesforce instance and Salesforce data.
- Customize and administer our Salesforce org, focusing on standard and custom configuration (objects, fields, reports, dashboards, automation with flows)
- Support cross-functional teams by gathering requirements and building solutions that enhance system efficiency
- Provide guidance on basic to intermediate Salesforce functionalities, answering system-related questions from users and assisting in our Support channel
- Work independently across cross-functional teams to demonstrate features, help solve problems, and automate processes to reduce manual work
- Design custom objects, fields, reports, dashboards, and implement automation via flows.
- Partner with leadership to ensure Salesforce aligns with business goals and reporting requirements.
- Assist in translating team requirements into Salesforce configurations and user stories.
- Ensure smooth integration between Salesforce and other platforms, with support from senior team members as needed.
- Build internal relationships to proactively address issues and improve user experience
- Provide top-notch service when addressing user questions
- Manage cross-functional projects from start to finish
- Identify and execute on opportunities to enhance efficiency in Salesforceor our other third-party tools
- Alongside the team, manage third-party integrations with revenue operations tools (Groove, ZoomInfo, Snowflake, Winmo, Gong, Hubspot, Ironclad, Outreach, etc.)
Skills and Qualifications :
Compensation :
At Fetch, we'll give you the tools to feel healthy, happy and secure through :
Salary : $116,772 - $133,383
