What are the responsibilities and job description for the Veterinary Front Office Manager position at Fette Veterinary Clinic?
Overview
We are seeking a dedicated and experienced Veterinary Front Office Manager to join our team. In this pivotal role, you will oversee the daily operations of our veterinary administrative team and client communication systems while ensuring that both our clients and their pets receive the highest level of care and service. The ideal candidate will possess a strong background in a veterinary setting, along with exceptional organizational, communication, and management skills.
Responsibilities
- Manage the day-to-day operations of the veterinary front office, including scheduling appointments, managing staff, and ensuring efficient workflow.
- Provide excellent customer service to clients, addressing inquiries and concerns with professionalism and empathy.
- Implement and enforce office policies and procedures to enhance operational efficiency.
- Train and mentor staff in best practices for client interaction.
- Ensure that the facility is clean, safe, and welcoming for both clients and their pets.
- Assist the practice manager with front office administration, client retention and staff well being
Skills
The ideal candidate will possess the following skills:
- Familiarity with veterinary procedures to help schedule appropriately.
- Knowledge of hospital operations to manage services effectively.
- Basic understanding of veterinary terminology to facilitate communication among staff and clients.
- Knowledge on approriate staffing and work schedule creation
- Ability to defuse stressful and tense situations
- Excellent leadership and cusomer service skills
If you are passionate about pets and possess the necessary skills to manage a busy veterinary front office effectively, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: No less than 38 per week
Benefits:
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Professional development assistance
- Uniform allowance
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $18 - $24