SaaS Technical Customer Support

We are seeking a full-time remote Customer Support Specialist. You will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met promptly and effectively.

• Key Responsibilities
• Assist customers with technical issues via email, chat, and phone.
• Provide excellent customer service and ensure customer satisfaction.
• Troubleshoot problems, identify root causes, and provide solutions.
• Escalate complex issues to higher-level support when necessary.
• Maintain accurate documentation of all customer interactions.
• Qualifications
• Strong English communication skills, both written and verbal.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Familiarity with SAAS products and technical support experience is a plus.
• Ability to work independently in a remote environment.
• Node.js, JavaScript & MySQL(Strong Knowledge).
• Experience with Hardware/IoT devices ideally Smarthome Devices like Smart Loct etc.
• Benefits
• Competitive salary and benefits.
• Opportunities for professional growth.
  
  

Skills: customer service,technical support,technical support experience,customer-oriented mindset,mysql,hardware/iot devices,communication skills,familiarity with saas products,customer support,experience with hardware/iot devices,strong english communication,saas,smart home devices,strong english communication skills,node.js,javascript,saas products,problem-solving abilities,problem-solving,english communication