Technical Customer Support

We are seeking a full-time remote Customer Support Specialist. You will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met promptly and effectively.

Key Responsibilities

• Provide technical support and troubleshooting for hardware and software issues, ensuring timely resolution and customer satisfaction.
• Assist customers in connecting hardware devices to smart applications, guiding them through setup and configuration processes.
• Assist customers with technical issues via email, chat, and phone.
• Provide excellent customer service and ensure customer satisfaction.
• Troubleshoot problems, identify root causes, and provide solutions.
• Escalate complex issues to higher-level support when necessary.
• Maintain accurate documentation of all customer interactions.
  
  

Qualifications

• Strong English communication skills, both written and verbal.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Familiarity with SAAS products and technical support experience is a plus.
• Ability to work independently in a remote environment.
• Degree in Computer Science, or a related field.
• Basic Programing Skills
  
  

Benefits

• Competitive salary and benefits.
• Opportunities for professional growth.
  
  

Notice Period: Immediate joiner to max 30 days

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