Technical Onboarding Specialist - Customer Success

About The Role

Our client is a leading provider of innovative property management solutions designed for the hospitality and vacation rental industries. Their platform integrates cutting-edge hardware and software, offering keyless entry, automation tools, and seamless property management to enhance operational efficiency and guest experience.

Job Summary

Our client is seeking a proactive and client-focused Customer Success Manager with a strong background in SaaS, hospitality, or proptech industries. The ideal candidate will possess expertise in API integration, upselling, and cross-selling. They will act as a trusted advisor to clients, ensuring their success while identifying opportunities to expand the value of the company’s offerings.

Key Responsibilities

• Client Engagement: Serve as the primary point of contact for clients, building and maintaining strong relationships.
• API Integration: Assist clients in seamlessly connecting and utilizing APIs for their property management needs.
• Upselling and Cross-Selling: Identify and promote additional solutions to existing clients to enhance their operations.
• Onboarding and Training: Guide clients through the onboarding process, ensuring they understand and maximize the platform’s offerings.
• Support Visits: Occasionally visit client locations to provide hands-on support, training, and relationship-building.
• Feedback Loop: Collaborate with internal teams to provide client feedback and influence product development.
  
  

Qualifications

• Minimum 2 years of professional experience, with at least 1 year in a SaaS environment.
• Proven experience in API integration and technical troubleshooting.
• Strong track record of upselling and cross-selling within a B2B environment.
• Experience in the hospitality software, property technology, or similar industries.
• Excellent interpersonal and communication skills with a client-first approach.
• Willingness to travel occasionally to client locations.Preferred Skills:
• Familiarity with property management software or IoT-based solutions.
• Strong problem-solving skills and a knack for understanding client needs.
  
  

Compensation And Benefits

• Commissions: Earn commissions on successful upsells and cross-sells.
• 401(k) Plan: Available after full-time conversion.
• Health Benefits: Comprehensive health, dental, and vision insurance plans.
• Other Perks: Access to wellness programs and professional development opportunities.
  
  

Skills: training,interpersonal skills,api integration,property management software,technical troubleshooting,property management,iot-based solutions,problem-solving,cross-selling,upselling,integration,onboarding,api,communication skills,b2b,saas,client engagement,communication