What are the responsibilities and job description for the Assistant Spa Manager position at FGG Spa, LLC?
Position Overview :
Hand & Stone Massage and Facial Spa is searching for a rock star Assistant Spa Manager! Our ideal candidate has 1–3 years of leadership experience, is a responsible, driven individual and has a passion for driving performance amongst their team. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration. Our goal is to provide our valued members and guests with a world-class experience, and our Assistant Managers are a critical link to create this experience.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Key Responsibilities :
- Provide excellent customer service and experiences to all guests and members
- Maintain personal sales performance, meeting or exceeding expectations
- Oversee and manage daily operations of the front desk
- Assist General Manager in managing sales performance by driving key metrics
- Assist in the recruiting, hiring, onboarding, and training process
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
- Passion for communicating with people and providing excellent service
- Capability to work flexible hours including nights, weekends and some holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment
- Computer proficiency; knowledge of retail / appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
- Base Salary : Enjoy a base hourly rate ranging from $17-$18, tailored to reflect your experience and skills.
- Bonus : You'll have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements.
- Commission : Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $1-$2 per hour in commission.
Role Requirements :
Compensation Package :
We offer a competitive compensation package designed to reward your contributions and drive your success :
Total Average Earnings :
With our competitive base rate, lucrative bonuses, and uncapped commission structure, our Assistant Managers typically earn an average total annual compensation ranging from $38,000 to $46,000, depending on individual performance.
About FGG Spa, LLC :
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
We can’t wait to meet you!
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Salary : $38,000 - $46,000
