What are the responsibilities and job description for the Inside Sales and Service Representative position at FGM Fabral LLC?
Fabral, a leading provider of high-quality building materials, is seeking a motivated Inside Sales/Customer Service Representative to join our team in Jackson, GA. This role will focus on handling customer inquiries, entering orders, coordinating deliveries, and providing exceptional service to our clients. The ideal candidate will have a strong sales background, excellent communication skills, and a customer-centric approach.
Responsibilities:
- Customer Inquiries: Respond to customer inquiries via phone, email, and in-person regarding products, pricing, and availability.
- Order Processing: Enter customer orders accurately and efficiently into the system, ensuring all necessary details are captured.
- Delivery Coordination: Coordinate delivery schedules with customers and logistics teams to ensure timely and efficient product delivery.
- Sales Support: Assist the sales team in identifying sales opportunities, following up on leads, and generating quotes for customers.
- Product Knowledge: Develop a comprehensive understanding of Fabral's products and services to effectively address customer needs and inquiries.
- Customer Service: Provide exceptional customer service throughout the sales process, from initial inquiry to post-sale support, ensuring customer satisfaction.
- Sales Reporting: Maintain accurate records of sales activities, including customer interactions, orders, and sales pipeline data.
- Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to drive repeat business.
- Cross-functional collaboration: Work closely with departments such as logistics, operations, and finance to ensure seamless order fulfillment and customer satisfaction.
- Continuous Improvement: Proactively identify areas for process improvement and efficiency gains within the sales and order fulfillment process.
Qualifications:
- Previous experience in inside sales, customer service, or a related field.
- Strong communication skills, both verbal and written.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook).
- Ability to work effectively in a fast-paced, team-oriented environment.
- Detail-oriented with a focus on accuracy and quality.
- Knowledge of building materials or construction industry experience is a plus.
- High school diploma or equivalent;
Benefits:
- Competitive salary
- Health insurance coverage, including medical, dental, and vision.
- Retirement savings plan with employer matching.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Collaborative and supportive work environment.
If you're a highly motivated individual with a passion for sales and customer service, we encourage you to apply and join our dynamic team at Fabral!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $50,000
