What are the responsibilities and job description for the Dispatcher position at FGO Logistics?
Primary Duties & Responsibilities
Assist in the management of the day-to-day operations of contracted drivers, which includes but is not limited to maintaining Motor Carrier schedules, and maintaining positive working relationships with Motor Carriers.
- Manage the dispatch of Motor Carriers and resolve issues and opportunities throughout the day.
- Monitor Motor Carriers deliveries daily.
- Schedule and confirm all customers for delivery.
- Assist Manager in identifying problem areas and offering substantive solutions to improve operational efficiencies.
- Adhere to and enforce all operational procedures and policies.
- Other job duties and responsibilities as assigned.
- Must be willing to work a flexible schedule and be available for overtime as needed
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Effectively manage a large number of incoming calls
- Handle and resolve customer issues
- Respond promptly to customer inquiries
Responsibilities for Scheduler
- Speak with customers over the phone in order to schedule, remind and follow up on appointments
- email or mail reminders to customers or clients when appropriate
- Add, cancel or make changes to appointments in the organization's schedule
- Perform patient intake, including the completion and filing of all necessary records
- Resolve appointment conflicts for staff and customers or clients
- Schedule staff coverage in order to ensure the company's best operations standards
- Produce and process schedules and reports as they are requested by administrative staff, customers, or clients
- schedule the manufacturing production or transfer (i.e. trucking) of products
Qualifications for Scheduler
- A college degree in the organization's industry, administration or a related field is beneficial
- General math skills and experience working with data
- Computer competency for data entry and the production of reports and schedules
- Excellent communication skills in customer service and experience working as a company team member
- Ability to fulfill the company's standards and values when performing scheduling tasks
- Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
- Have an eye for detail and organization
- Ability to perform more than one task at a time and solve problems quickly
- Schedule project timelines in order to predict the finish date for larger projects
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Construction: 1 year (Preferred)
Ability to Relocate:
- Richmond, VA 23231: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $17 - $19