Network Administrator

Freedom, a national Direct Mail Company, is one of the largest, independently owned, privately held, direct mail 

marketing providers in the United States. Why Freedom? Because we are a leader in the direct mail space, investing 

in technology and resources to facilitate innovative ideas.  We are looking for a detail-oriented and knowledgeable 

Network Administrator to join our team. This is an on-site position based in Aurora, IL.

As a key member of Technical Services Department, this position is responsible for assisting with all aspects of

network administration including servers, desktop systems, communications, hardware/software and peripheral 

systems as it relates to the roles & responsibilities outlined below.

This position reports to the Director of Information Technology and will work closely with the Senior

Network Administrators, other IT staff and end-users. To be successful in this role, a solid

understanding of network infrastructure and the ability to administer and troubleshoot networked

devices are needed. This position requires excellent technical, customer service, and organizational

skills.

ROLES & RESPONSIBILITIES:

• Support network administration (including endpoint backups, access control, user and endpoint
• administration, e-mail and internet access, peripheral systems, and applications support).
• Hardware and software administration to ensure optimal deployment of resources.
• Investigate user problems, identify their source, determine possible solutions, test and
• implement solutions.
• Install, configure, and maintain personal computers, ethernet networks, network cabling, and
• other related devices.
• Develop and conduct various training and instruction for system users on operating systems,
• and other applications.
• Network monitoring for availability and performance issues.
• Perform network and system maintenance programs.
• Deploy and configure network hardware and software per change management standards.
• Document network problems and resolutions for knowledgebase.
• Participate in on-call rotation with Network Administrators.

REQUIREMENTS:

• Strong knowledge of a Windows server and desktop environment.
• Knowledge of setting up remote access for users.
• Ability to support network peripheral devices.
• Working knowledge of current communications devices and protocols, server and desktop
• technologies.
• Strong technical aptitude and ability to research & solve complex issues independently.
• Willingness and ability to learn new skills and apply them as needed.
• Ability to effectively communicate issues and resolutions to all levels of the organization.
• Maintain confidentiality with regard to the information being processed, stored or accessed by
• the network.
• Ability to function successfully in both team and independent work environments.