Business Data Analyst

Description

Business Data Analyst

The business analyst for collections and call center will be responsible for analyzing, providing recommendations for improvement on the efficiency and effectiveness of FHC's collection and call center operations. This role will work closely with stakeholders across multiple departments to provide actionable insights, improve data driven decision making, optimizing Key Performance Indicators to enhance both operational efficiency, client satisfaction and customer experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Perform daily function on Excel, CRM systems FHC leverages in each division, and additional resources to monitor, compile, analyze, and maintain data.
• Generate standard or custom reports summarizing operation oversight, financial analysis, key performance indicator data for review by operation executives and directors.
• Create and maintain dashboards for key metrics for each respective division, including summarized overviews for those metrics.
• Synthesize current business intelligence or trend data to support recommendations for action
• Identify and analyze industry or geographic trends with business strategy implications
• Create business intelligence tools, excel models, including design of related databases, spreadsheets, or outputs.
• Provide ad-hoc reporting and insights for management and other stake holders
• Provide feedback on data trends and collaborate with executive member and teams to understand workflows and identify weaknesses
• Provide recommendations in technology to capture data in a seamless approach

Competencies & Skills

Position Requirements

Certifications

Required Education and Experience

Work Environment

Working from Home Requirements

Physical / Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines & work extended hours as needed; and interact with vendors and staff in the course of work.

Work Authorization / Security Clearance Requirements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

If you need an accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com

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Full-Time / Part-Time

Full-Time

EOE Statement

F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

Division

Corporate

Exempt / Non-Exempt

Exempt

Location

North Andover

Category

Operations

Shift

Days

Position

Business Data Analyst

Req Number

OPE-24-00001

Open Date

12 / 24 / 2024

This position is currently accepting applications.