What are the responsibilities and job description for the Commercial Collection Agent position at FH Cann & Associates?

Description

Summary

FHC is a growing company, and we want you to be part of it. We have been in business for over 25 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers comprehensive training, opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers paid holidays, sick time, and competitive vacation time.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
Locate / skip-trace customers using state of the art skip-tracing tools combined with internet access.
Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
Ensure all performance deadlines, objectives, and goals are met as set by department standards.
Adhere to consumer protection laws and FHC's standard practices and policies.

Competencies

Must possess excellent verbal negotiation, customer service and persuasion skills.

Well organized, results driven, and able to work in a high volume and fast-paced office environment.

Flexibility to adapt and resolve challenging situations calmly and professionally.

Ability to prioritize and manage multiple tasks, exercising sound judgement.

Applicants are required to pass a background check.

Ability to work required full time schedule, consisting of 3 shifts 8am-4 : 30pm EST and 2 shifts 11 : 30am-8pm EST. and potentially ad hoc Saturday's (8am-12pm).

Attendance and punctuality are a must. (Reliable transportation is required.)

Work Environment

Federal and State contractor Call / Contact Center.

In office either Exeter, NH or North Andover, MA.

WFH Requirements :

This role does not support remote work.

Position Requirements

Physical / Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee could occasionally be required to or stand at their PC for the entirety of their shift. Specific vision abilities required by this job include close vision and the ability to adjust focus. Abilities to stare at computer during the entirety of their shift.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

If you need an accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

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Full-Time / Part-Time

Full-Time

EOE Statement

F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

Division

Corporate

Exempt / Non-Exempt

Non-Exempt

Location

Exeter

Commercial Collection Agent

What are the responsibilities and job description for the Commercial Collection Agent position at FH Cann & Associates?

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