Assistant Property Manager

We are seeking an experienced Assistant Property Manager to collaborate with the Property Manager in overseeing all aspects of our HUD and Low-Income Housing Tax Credit (LIHTC) community of 204 units in Rockland, MA. You will be responsible for the overall process of recertifications, applications and move-ins, managing the wait list, facilitating service requests, and above all, providing excellent customer service to our residents.

Responsibilities

• Monitor collections, post rent payments, and enforce collection policy.
• Perform all aspects of apartment leasing such as managing wait lists, touring with prospective residents, processing applications for compliance with multiple programs, and completing new resident orientation at move-in. This process also includes working directly with maintenance to ensure vacant units are turned prior to move-in and inspected.
• Maintain occupancy and program compliance by processing annual recertifications.
• Take the lead role on move-in and recertifications and ensure they are in compliance with all programs.
• Prepare the property, resident files, property binders, and office for audits and inspections.
• Respond to resident issues and complaints in a timely manner.
• Promote positive resident relations with exceptional customer service.
• Under the supervision of the Property Manager, assist in physical and financial management as needed.
• Manage resident correspondence and recertification notices.
• Assist with annual or periodic unit inspections.
• Act as Property Manager in their absence.

• High School Diploma or GED. Bachelor’s degree is preferred.
• Minimum 3 years of related experience in property management.
• Minimum 3 years of related experience with LIHTC or HUD Project Based Section 8.
• Excellent customer service skills with strong team orientation.
• Prior experience managing/supervising staff is desired.
• Preferred certifications in HUD property management such as: CPO, COS, NAHP, and LIHTC property management such as: SHCM, TCS, C3P, HCCP, NAHP.
• Proficiency in Microsoft Office Suite and experience with property management software (MRI-Boston Post, Yardi).
• Ability to relate to and work effectively with individuals from diverse backgrounds.
• Professional, respectful, and approachable demeanor toward residents and co-workers.

Additional Details

Job Type: Full-time

Compensation: $60,000-65,000 annually, based on experience

Schedule: Day shift; Monday to Friday

Benefits: 401(k) with company match, flexible spending account, medical, dental, vision, life, disability insurance, paid time off.

Work Location: In-person

We are an Equal Opportunity Employer and do not discriminate in hiring or employment based on race, color, religion, national origin, gender identity and expression, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.