What are the responsibilities and job description for the Customer Service & Inside Sales position at Fibre Tec Packaging?
Company Description
Fibre Tec Packaging is a leading fabricator of high-quality, customized box partitions and pads made from various fiber and corrugated materials. At Fibre Tec Packaging, we specialize in providing specialty box partitions tailored to our customers' needs. We are committed to delivering exceptional products and services to our clients.
Role Description
This is a full-time, on-site role located in Chicago, IL, for a Customer Service & Inside Sales position. The role involves managing customer inquiries, providing excellent customer support, ensuring customer satisfaction, and handling phone calls with proper etiquette. The candidate will also be responsible for overseeing the customer experience from initial contact through order fulfillment, aiming to maintain high levels of customer satisfaction.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Proficiency in Phone Etiquette and managing Customer Experience
- Strong communication and interpersonal skills
- Ability to work on-site in Chicago, IL
- Previous experience in a sales or customer service role is a plus
- College degree required
Salary : $50,000 - $60,000