Customer Service Representative III

Description

Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.

Typical Duties Include But Are Not Limited To:

• Answer basic to intermediate levels of calls from customers and agents
• Process a high volume of changes within the systems
• Develop proficiency in PolicyCenter and BillingCenter systems
• Master CS guidelines to know what types of changes are within your authority, can be processed over the phone, or needs to be referred.
• Work in multiple systems throughout the day and follow SOPs to process them or assign them correctly. Changes range to basic to intermediate level of complexity.
• Complete letter templates to print or email to customers or agents.
• Other duties as assigned

Qualifications / Experience:

• 2 years college degree or equivalent
• 1 years of general office and/or customer service experience
• Ability to type 35 wpm
• Excellent communication skills
• Good critical thinking skills
• Ability to multi task and strong attention to detail
• Ability to work in a fast pace environment
• Basic understanding in Microsoft Office Programs (Outlook, Word and Excel)

Special Circumstances:

• Periodic overtime may be required

Salary:

• $40,000 - $50,900

Salary:

Salary offer is based on a number of factors such as job-related knowledge , skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.

Benefits:

We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.