What are the responsibilities and job description for the Pool Front Desk Receptionist position at Fiddler s Elbow Golf And Country Club Inc?
Job Description
Job Description
Fiddler's Elbow is an exclusive club situated in Bedminster, New Jersey. We proudly offer three championship golf courses, available for play nearly every day of the year, along with award-winning practice facilities both indoors and outdoors. Our sports and leisure complex boasts impressive state-of-the-art aquatic facilities enjoyed by individuals of all ages, as well as tennis, paddle sports, fitness options, and The Cove, a mini club designed for children. Our elegant manor-style clubhouse features both casual and fine dining options, along with the finest banquet facilities in the area for galas, weddings, and social gatherings. With our rich history, stunning grounds, and exceptional amenities, Fiddler's Elbow is truly an inspiring environment and a fantastic place to begin or advance your career!
At Fiddler's Elbow, our mission is not only to, "Enhance the lives of our Members & Guests with WOW moments they can't live without," but to also enhance and enrich the lives of our Fiddler's Family members.
We are looking for a Pool Front Desk Receptionist to join the Fiddler’s Family and share their passion for hospitality with our members, guests, and fellow staff members. Fiddler’s Elbow hosts a wide range of events from comedy shows and concerts to Fourth of July celebrations and New Year’s Eve festivities, our annual FiddleFest Music and Food Festival, Member White-Out Party, golf outings and sporting events. We also host smaller clubs within the Club, such as our beloved Book Club and Cigar Club. Our members host many private events like weddings, social events, and celebrations of life milestones.
The Pool Front Desk Receptionist is responsible for providing a welcoming atmosphere to members and guests upon arrival, managing reservations, billing membership accounts, completing administrative tasks and ensuring a smooth flow of seating and service for Cabana Rentals. They play an essential role in the guest experience, ensuring that each guest is greeted warmly and efficiently. The Pool is open Memorial Day through Labor Day.
Essential Functions :
- Attend pre-function and / or post-function meetings
- Ensure the Opening, Closing and Side-Work Procedures are completed
- Communicate respectfully and professionally to Members, Guests and Colleagues.
- Follow our technology practices, including use of iPads, Credit Card Machines, Computers and the POS system- Club Essentials.
- Keep accurate records of pool usage from our Members, Guests, and Cabana Reservations
- Ensure all required details (e.g., Member name, Member number, guest information) are documented correctly.
- Comply with all Fiddlers Elbow policies, procedures and Aquatic Rules.
- Guide guests to their Cabanas after checking-in, ensuring they have an enjoyable start to their experience.
- Tend to Member / Guest Pool-Related needs including, but not limited to, Getting Fresh Towels, issuing recreational equipment and recording or retrieving items from lost and found.
- Assist with stocking shelves, organizing displays, and ensuring products are well-presented.
- Ensure customers have a positive shopping experience by offering personalized assistance and resolving any concerns.
- Must be knowledgeable of Aquatic services, hours of operation and basic event information.
Able to Answer questions regarding event dates, times, locations, pricing, and registration procedures.
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Why join the Fiddler’s Family?
Benefits for ALL staff members :
Benefits for Full Time Staff Members also include :
