Business Innovation and Process Management Analyst

Job Description: The Role At Fidelity, we know our greatest asset is our associates, and we focus on building an environment that allows people to perform their best and make an impact! The Business Analyst position is part of the Trust Services and Investment Data Team. In this role, you will be member of a dynamic team and strategically directs the business unit’s business analysis function and lead multiple projects with diverse scope and complex business problems regarding all aspects of Trust Services projects and service inquiries ensuring successful implementation of solutions. You will be responsible for the analysis and evaluation of business problems and the development of solutions that meet business requirements. Your work and creativity will help the team to service and provide solutions to new and existing business and assist in growing our custom fund administration offerings and platforms. This role is based in Boston, MA; Covington, KY; Merrimack, NH; Smithfield, RI; or Westlake, TX. The Expertise and Skills You Bring 3-5 Years combined experience in project management, information technology or related field Proficiency data analysis tools, familiarity with BI tools (e.g., Tableau, Power BI), in MS Office applications and can quickly learn and master internal websites, databases, and applications High degree of integrity and strong work ethic; orientation toward results; positive attitude Independent problem solver; accountable for and skilled in exercising sound judgment Confirmed ability to simultaneously identify, prioritize and address multiple issues and quickly respond to shifts in priorities Knowledge and understanding of institutional investment products and their service providers (trustees, investment managers, consultants, etc.) Communicate effectively and actively collaborate with others You have experience and enjoy using different technology, tools, and applications An eagerness to take initiative, show creativity, with a process innovation approach The Value You Deliver Working with internal partners to evaluate servicing capabilities and identify issues and implement resolution Strong organizational skills and attention to detail, yet you are flexible to switch between different projects and balance changing priorities. Ability to build strong relationships with internal and external business partners and provide helpdesk request responses Collaborate in a team-oriented, fast-paced environment Ensuring the team’s processes and controls are appropriate and well detailed and documented Improving current processes to build efficiencies where possible The Team The Trust Services and Investment Data, within the Workplace Investing (WI) Financial Operations organization, provides support to Fidelity Management Trust Company (FMTC) legal entity, providing trust and custodial services to defined contribution and defined benefit plans, including custom fund administration, custodial capabilities through third party service providers, trust oversight of proprietary FMTC investment products, FMTC Board governance, client services and administration for custom funds and managing the investment data management of the investment data presented on Fidelity.com and Net Benefits platforms. We also provide investment consultation and expertise to plan sponsors including fund and market analysis, defined contribution plan line up options and performance advice, and thought leadership. Certifications: Category: Finance Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy