Minibar Attendant

FIDELITY HOTEL is hiring for a MINIBAR ATTENDANT

Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property will feature a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do :

• Regularly check the minibars in guest rooms to determine if any items have been consumed or removed. Replenish snacks, beverages, and other items as needed, making sure the minibar is always fully stocked and visually appealing.
• Keep track of the inventory of minibar items, including food, beverages, and toiletries. Monitor stock levels and communicate with the appropriate departments when items need to be ordered or replenished.
• Maintain the cleanliness and hygiene of the minibar area, both inside the guest room and within the storage area where the items are stored. Ensure that all items are properly organized and presented neatly.
• Keep track of the prices of items in the minibar and ensure that they are accurately recorded. Coordinate with the front desk or relevant departments to update any changes in pricing or billing procedures.
• Fulfill guest requests for specific items that may not be present in the minibar. This could include accommodating dietary preferences or specific requests for certain items.
• Provide excellent customer service to guests by promptly responding to their requests, addressing any concerns, and assisting with inquiries related to minibar items.
• Communicate effectively with housekeeping and front desk staff to coordinate the cleaning and maintenance of guest rooms, including restocking the minibar after check-out and before new arrivals.
• Maintain accurate records of minibar usage, restocking activities, and any issues encountered. Generate reports as necessary for management and accounting purposes.
• Suggest additional items or promotions to guests, potentially increasing revenue for the hotel through upselling and cross-selling opportunities related to minibar items.
• Ensure that all items in the minibar are within their expiration dates and meet quality standards. Remove any expired or damaged items promptly.
• Maintain an organized storage area for minibar items, making it easy to locate and restock items efficiently.
• Follow hotel policies and procedures regarding minibar operations, security, and guest interactions.
• Collaborate with other hotel staff, such as housekeepers and front desk agents, to provide a seamless guest experience.

Who you are :

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees :

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.