GSOC Specialist

Job Description:

Global Security Operations Center (GSOC) Specialist

The GSOC Specialist is responsible for providing support in Security/Fire/Life Safety Alarm Monitoring; Global Threat Management, Video Monitoring, Incident Management, Travel Safety and Security and dispatching of Fidelity regional security or Public Safety personnel to corporate locations.

This role will be based in Smithfield, RI or Merrimack, NH.

The Value You Deliver

• Dispatching and coordinating response to incidents that occur on company premises, or at corporate events, using appropriate communication methods. Responses may be to medical emergencies, burglar, fire, or duress alarms. Operators may be required to liaison with law enforcement, fire, or other public safety organizations related to emergencies at or near company property.
• Review, analyze and escalate open-source and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
• Document, assess, and escalate instances of possible threats in the workplace.
• The GSOC Specialist will support the travel security program through monitoring of associate travel and be prepared to account for them during events of concern or elevated risk.
• Reporting out of the ordinary or abnormal conditions to the company’s security personnel, management, employees, suppliers, and facilities organization.
• Partnering with internal security, facilities & real estate, enterprise resiliency and business continuity teams during business impacting incidents or events.
• Receiving, evaluating, and disseminating incoming information and reports from company security personnel, security officers in the field, and company employees, suppliers, reporting parties, and local agencies.
• Develop concise, fact-based incident reports for distribution to various Fidelity stakeholders.
• Assisting in the coordination of service requests for afterhours access to Fidelity offices.

The Expertise and Skills You Bring

• 3 years of full-time experience in a security function, preferably in an operations or control center setting.
• Bachelor’s Degree preferred.
• Computer proficiency with Microsoft Office suite of products.
• Demonstrated proficiency in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
• Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays).
• Experience collecting, analyzing, and disseminating open source or subscription-based intelligence is preferred.
• Providing excellent customer service in a high call volume setting.
• Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision
• Must be able to communicate effectively with all levels of the organization.
• This role will be based in Smithfield, RI or Merrimack, NH.

#globalsecurity

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.