Business Consultant & Transformation Director

Job Description: Role As a Business Consultant & Transformation Director within Performance Delivery (PD), you will be an individual contributor delivering operating model transformation. You will define strategic improvement roadmaps to innovate and take on the most critical business issues. You will assess business situations, scope projects, build partnerships, guide critical thinking, develop multi-workstream programs, lead execution, and drive impactful and sustainable change cross-functionally with an emphasis on aligning people, process, and technology. Directors quickly become proficient on detailed and complicated subject matter to define recommendations and requirements for improvement. You will interact with department leaders requiring refined written and verbal communications. You will evolve PD’s toolkit and standard methodologies to improve our team's value proposition. The Expertise You Have Process design, redesign, and improvement experience evaluating current state and assessing customer journey applying strategic reengineering methodologies and tools Influential leadership across all levels including delivering effective presentations Leading large-scale initiatives from concept to implementation External consulting experience, preferred Financial Services / Benefits Outsourcing industries experience, preferred The Skills You Bring Problem-solving – understand goals and objectives to craft approach Assessments – inquisitive curiosity to learn and uncover root causes of ambiguous business situations through respectful questioning, research, and investigation Analysis – synthesize research and data into strategic insights to deliver unbiased recommendations that challenge conventional wisdom Solutioning – identify options and recommendations, creating top-down structuring to prioritize projects based on value Value framework – quantitative and qualitative cost benefit and return on investment models to prioritize efforts Program leadership – hands-on ownership and accountability of initiatives Change management – organizing work efforts for sustainable change by making the case for change, defining success, building capabilities, and influencing others The Team We are a center of excellence, serving as an internal consultancy to aid business leaders with crafting strategy and steering the development and deployment of leading practices and solutions within Fidelity’s Workplace Investing’s (WI) Sales, Service, and Operations. PD delivers value across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer satisfaction, associate experience and strategic enablement. Certifications: Category: Consulting Support Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy