Who We Are :
MSS Business Transformation Advisory (MSSBTA) stands as a distinguished management consulting firm rooted in Phoenix, Arizona. Our core purpose revolves around empowering enterprises to extract optimal value from their technology and business ventures.
For the sixth consecutive year, we proudly hold the accolade of being ranked as a Top Company to Work for in Arizona.
Experience the harmony of work and life as our local roots enable our team members to flourish, make meaningful contributions, and nurture their families right within the heart of the community they passionately serve.
We are currently seeking a Director of Professional Services to serve in a critical leadership role in our small, dynamic firm. Strong candidates will possess a unique combination of strategic leadership, hands-on expertise, emotional intelligence, and the ability to manage and motivate a diverse team. This role demands someone who can operate at a high level of strategy while also diving into the details of project execution when necessary.
The Director of Professional Services will oversee a team of consultants and ensure alignment with our company's core values, fostering collaboration, excellence, and innovation. This person must have a strong consulting background, coupled with the ability to navigate varying personalities, from seasoned professionals to those early in their careers.
Our Director of Professional Services Gets To :
Oversee the successful execution of all client engagements.
- Ensure the successful delivery of consulting projects, meeting client expectations on quality, timeline, and budget.
- Monitor and optimize team resource allocation and project staffing.
Build and maintain executive level client relationships.
Act as a point of escalation for complex client challenges and internal issues, providing clear resolutions.Build and maintain strong client relationships, ensuring satisfaction and fostering repeat business.Drive revenue and profitability
Optimize revenue from existing and previous clientsWork with Senior Consulting Managers and client executives to identify up selling and cross selling opportunities that will provide additional value to clientsLeverage strong executive level client relationships to drive referralsSupport business development efforts (e.g. proposal development, prospect meetings, etc.)Leverage professional networking for lead generationBuild a strong consulting team
Develop and execute a strategic vision for the Professional Services department, ensuring alignment with the company's mission and core values.Create and maintain a culture of innovation and continuous improvement to improve the efficiency and effectiveness of MSSBTA service deliveryIdentify and implement process optimizations across consulting and operational workflows.Contribute to the continuous improvement of methodologies and tools used by the consulting team.Hire, develop and retain consulting talent.Acquire and successfully manage contract consultants as necessary.Lead and mentor a diverse team of consultants, fostering professional growth and maintaining high morale.Address and mediate interpersonal challenges, ensuring team cohesion and alignment with company values.Implement effective performance management practices, including regular feedback and development plans.Be visible as a representative of MSSBTA in the market and community.
Play an active leadership role within the Delivery team, MSSBTA and as part of the leadership Team.
Lead by example, demonstrating and recognizing behaviors that align with MSSBTA's core values.Collaborate with leadership and other departments to drive organizational goals, business development, and operational efficiency.Facilitate communication and collaboration across teams to enhance organizational effectiveness.What We Look For :
Bachelor's degree in business administration, management, or a related field.10 years leadership experience in a professional services or similar environment.Self-directed and resourceful, able to resolve complex issues independently.Strong ability to manage diverse personalities, from high-achieving individuals to those early in their careers.High EQ, with excellent interpersonal and conflict-resolution skills.Ability to view challenges from a leadership perspective while maintaining hands-on execution capabilities.A team player who fosters a collaborative and motivating environment.Exceptional written and verbal communication skills.Aligned with the company's core values.Self-motivated and adaptable to a fast-paced, evolving environment.Strong organizational skills with attention to detail.5 years in a consulting role (preferred)Familiarity with Digital Modernization, Performance Optimization, IT Advisory, Information as an Asset, AI solutions, and Strategic Planning related domains (preferred)What We offer :
Direct client exposure with minimal travel required.Flexible work arrangement option in our Phoenix office, remote, or a hybrid.Working environment that fosters continual growth and development of professional and technical skills.Investment in our employees and their personal advancement, offering tuition reimbursement to be used on coaching, training, certifications, and continual learning opportunities.Competitive Benefits : 100% employer sponsored benefit option including medical, dental, vision, short-term and long-term disability, 20 Days PTO, 9 Paid Holidays, ESOP, 401K, volunteer opportunities, healthy company culture.Visit our website www.mssbta.com
