What are the responsibilities and job description for the Associate Billing Analyst position at Fidelity Investments?
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Job Description
Associate Billing Analyst
The Purpose of Your Role
The Associate Billing Analyst handles invoicing as well as setup and maintenance of fee calculation rules for WI DC and HSA client relationships in the Core Market. In addition, this associate will coordinate credit programs (Service Credit, Revenue Credit, Participant Revenue Credit) based on the client contract and program guidelines. Finally, you will partner with Core Market Managing Directors to respond to questions about client or participant fees and represent standard fee calculation and fee deduction methodologies.
The Expertise We’re Looking For
As part of the Billing Operations team, our efforts directly impact the firm’s revenue in addition to client satisfaction. The team plays a meaningful role in ensuring that client invoices and plan credit usage are complete, accurate, and timely. We are financial stewards for the organization while also providing services and solutions to internal customers and clients that help to meet the client’s needs.
Certifications
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Job Description
Associate Billing Analyst
The Purpose of Your Role
The Associate Billing Analyst handles invoicing as well as setup and maintenance of fee calculation rules for WI DC and HSA client relationships in the Core Market. In addition, this associate will coordinate credit programs (Service Credit, Revenue Credit, Participant Revenue Credit) based on the client contract and program guidelines. Finally, you will partner with Core Market Managing Directors to respond to questions about client or participant fees and represent standard fee calculation and fee deduction methodologies.
The Expertise We’re Looking For
- 2 years working in accounting, finance, operations, or financial operations.
- Bachelor’s degree or equivalent training plus overall experience of 4-6 years.
- Prior experience interpreting client contracts or other legal documents.
- Prior experience in a customer-facing roles or a direct support function.
- Strong prioritization skills; experience balancing multiple and diverse priorities across business partners.
- Proven consultative communication experience.
- Strong Microsoft Office skills with more sophisticated Excel skills a plus.
- Quarterly invoicing for varying groups of Core Market clients.
- Coordinate the deduction of fees from participants accounts.
- Perform problem resolution of invoices for any over/under-deducted or rejected fees.
- Calculation of annual or quarterly credit as applicable for fixed basis point and fixed dollar clients via post rule setup.
- Apply service credits to plan invoices and log usage.
- Calculation and input of all manual fees including final fee and credit calculations/deductions for terminating, deconverting, merging and migrating plans.
- Read and interpret contracts and contract amendments while making appropriate changes to plan fees via the Client Billing System (CBS) including setup of new plan fees.
- Identify, analyze and resolve discrepancies in CBS vs. Contracts and Amendments.
- Participant fee disclosure project work and ongoing clean-up of fee configurations in CBS.
- Process client requests for reimbursement via wire transfer or fulfill client requests to offset Fidelity fees in accordance with the contract and applicable credit program guidelines.
- Partner with Managing Directors and other client team members to provide education around credit programs and related operational guidelines.
- Work closely with internal business partners to ensure quality service, accurate and timely invoicing, and adherence to client billing standard methodologies.
- Respond to general and specific billing inquiries.
- Excellent analytical, problem solving, and organizational skills.
- Ability to work well independently as well as across teams while demonstrating strong verbal and written communication skills.
- Proven track record in building relationships with a wide variety of functional roles at all organizational levels.
- Proven influencing ability.
- Ability to balance multiple priorities with competing timeframes for completion.
As part of the Billing Operations team, our efforts directly impact the firm’s revenue in addition to client satisfaction. The team plays a meaningful role in ensuring that client invoices and plan credit usage are complete, accurate, and timely. We are financial stewards for the organization while also providing services and solutions to internal customers and clients that help to meet the client’s needs.
Certifications
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
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