Director, Investor Center Technology Enablement

Job Description:

Director Investor Center Technology Enablement

The Role

Fidelity’s Investor Center Technology Enablement team oversees technology operations in more than 200 local Investor Centers across the United States. Our analyst are pivotal partners, translating associate and business needs into actionable solutions that deliver tangible value across all technology capabilities and platforms. As an Investor Center Technology Analyst, you will:

• Provide visibility into the IT environment (infrastructure, end user compute, business applications) and see the impact to business services. Predict issues, minimize user impact and speed remediation.
• Identify and guide continual service improvement needs. Analyze these needs to ensure they align with business objectives and are feasible within a given technology’s products scope.
• Create detailed user stories that outline specific functionalities from the associate’s perspective. Define acceptance criteria that determine when a user story is considered complete and ready for release.
• Engage with Product Teams, Legal, Risk, and Compliance to ensure requirements and solutions meet operations standards, legal/regulatory requirements and minimize potential risks to the firm.
• Participate in business acceptance testing to ensure that the solutions meet the defined requirements. Validate that the product functions as expected and address any issues before deployment.
• Develop and implement strategies for introducing new products or features to associates. Plan the rollout process to minimize disruption, maximize learning, and ensure a smooth transition for users.
• Analyze associate data and feedback to gauge the effectiveness of solutions and identify areas for improvement. Report findings to stakeholders to inform future project decisions and strategies.
• Provide a deep understanding of how the IT products work. Document and explain these concepts clearly, bridging the gap between associates and development teams.

The Expertise and Skills You Bring

• Bachelor's degree required.
• A passion for bringing together people, process, and technology needs to serve associates.
• 12 years of business analysis experience including experience with successful development, delivery and production support of technology solutions.
• Excel at building relationships and networks; influencing others to achieving outcomes.
• Ability to navigate within a highly complicated, matrixed environment.

• Demonstrated interest in digital user experience, associate technology and industry trends.
• Ability to communicate and collaborate effectively across multiple teams and stakeholders to clearly articulate requirements, facilitate discussions, manage expectations, and ensure alignment.
• Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making.
• Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information.

The Team

The Investor Center Technology Enablement teams’ purpose is to improve the Investor Center associates experience and boost productivity so they can help more people. We simplify navigation of a complex IT organization across Fidelity, increase visibility to business needs, improve operational efficiency and ensure a great IT experience. Team members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned.

As a member of the team, you will be part of a dynamic community of product professionals. You will receive ongoing coaching, training, and development opportunities to enhance your skills and expand your impact.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.