What are the responsibilities and job description for the Senior Communication Manager, Stock Plan Communications - Global position at Fidelity Investments?
Job Description
The Role
A Senior Communication Manager (SCM) in Fidelity Stock Plan Services (SPS) is a self-starter and an integral member of a Plan Sponsor’s service team, responsible for developing strategic multichannel participant communication plans for our SPS clients. The SCM proactively collaborates with clients and business partners to execute high-quality, effective, and efficient strategies. They are passionate about maximizing the SPS Communication & Education (C&E) offering and resources across Fidelity to help plan participants make the most of their equity compensation and their Fidelity account. This SCM will be responsible for supporting a book of upper-market and high-complexity global stock plan clients. This could include clients headquartered in the UK but trading in the US and clients with stock traded on a UK exchange. The SCM must have a global mindset and be adaptable in the fast-moving environment that is required for a team expanding to new markets.
Job Responsibilities
The Team
Stock Plan Services (SPS) provides companies with administration for their equity compensation programs, including stock options, restricted stock/restricted stock units, employee stock purchase plans, stock appreciation rights and performance plans. Our team, SPS Marketing, Communications & Insights, delivers valuable insights and innovative programs that help drive SPS client growth & retention and participant engagement with their equity plans and Fidelity. We help millions of participants take advantage of their equity awards and understand how Fidelity can help with their broader financial needs through our Brokerage and Wealth offerings. We are committed to understanding customer needs, staying on top of industry trends, and evolving our strategies to ensure we are delivering results for our clients & Fidelity.
Certifications
Category:
Communication
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
The Role
A Senior Communication Manager (SCM) in Fidelity Stock Plan Services (SPS) is a self-starter and an integral member of a Plan Sponsor’s service team, responsible for developing strategic multichannel participant communication plans for our SPS clients. The SCM proactively collaborates with clients and business partners to execute high-quality, effective, and efficient strategies. They are passionate about maximizing the SPS Communication & Education (C&E) offering and resources across Fidelity to help plan participants make the most of their equity compensation and their Fidelity account. This SCM will be responsible for supporting a book of upper-market and high-complexity global stock plan clients. This could include clients headquartered in the UK but trading in the US and clients with stock traded on a UK exchange. The SCM must have a global mindset and be adaptable in the fast-moving environment that is required for a team expanding to new markets.
Job Responsibilities
- Manage participant communications and education for a book of global stock plan clients
- Maintain high customer satisfaction as evidenced in annual surveys
- Facilitate annual communications reviews to highlight opportunities, assess engagement data, and discuss communications strategy
- Identify effective communication strategies to support participants through key plan events
- Participate in business planning discussions
- Promptly triage and address all communications-related queries
- Maintain client-specific communications to ensure they stay up-to-date, meet compliance requirements, and adhere to Fidelity branding standards
- BS/BA required
- Ability to provide excellent service while effectively influencing strategic clients toward best practices
- History of managing complex client relationships
- History of collaborating and establishing positive relationships with teammates and business partners
- Effective at project management and problem-solving for high-complexity processes and programs
- Excellent strategic and analytical thinking coupled with outstanding communication skills
- Ability to uncover and anticipate needs, synthesize feedback, and use data to develop and present creative communication strategies
- Demonstrates curiosity, initiative, and ownership, seeking out opportunities to drive progress and transformation
- Experience developing and executing marketing strategies or communication programs
- Equity compensation experience preferred
The Team
Stock Plan Services (SPS) provides companies with administration for their equity compensation programs, including stock options, restricted stock/restricted stock units, employee stock purchase plans, stock appreciation rights and performance plans. Our team, SPS Marketing, Communications & Insights, delivers valuable insights and innovative programs that help drive SPS client growth & retention and participant engagement with their equity plans and Fidelity. We help millions of participants take advantage of their equity awards and understand how Fidelity can help with their broader financial needs through our Brokerage and Wealth offerings. We are committed to understanding customer needs, staying on top of industry trends, and evolving our strategies to ensure we are delivering results for our clients & Fidelity.
Certifications
Category:
Communication
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
