What are the responsibilities and job description for the Senior Salesforce Administrator Analyst position at Fidelity Investments?
Job Description :
SENIOR SALESFORCE ADMINISTRATOR ANALYST
The Role
You will have a daily impact by assisting our end users with technical support inquiries and build or improve CRM capabilities in Salesforce.com using system configuration, clicks not code. The experiences you create will be used by our client facing associates. You will deeply understand our clients, our associates, and think strategically about enabling an outstanding experience using Salesforce cloud ecosystem that enables our associates to meet our client's needs.
The Expertise and Skills You Bring
- Bachelor's or equivalent.
- Experience working with PHI data in HIPAA compliant systems required.
- Salesforce.com Administrator certification required.
- Salesforce.com App Builder certification required.
- 3 years SFDC experience.
- Good communication abilities
Active listening skills and excellent written and oral communications skills are essential for interactions with our users.
Ability to multi-task in a fast-paced environment.
Ability to solve complex problems, capture logs, and debug Salesforce solutions using configuration and code.
The Team
Your work will support the client and associate experience for Fidelity's Workplace Investing healthcare business. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships and provides employers with cost-effective, integrated employee benefit solutions. The company serves customers online and over the phone. WI business consists of four different product lines Defined Contribution (DC), Defined Benefits (DB), Health & Welfare (HW) and Stock plan services (SPS).
Certifications : Category :
Information Technology
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
