What are the responsibilities and job description for the Salesforce Administrator Analyst position at JobRialto?
Job Summary
The Salesforce Administrator Analyst will support end users by addressing technical support inquiries and enhancing CRM capabilities in Salesforce.com using configuration (clicks, not code). This role requires a deep understanding of client and associate needs to enable seamless experiences through the Salesforce cloud ecosystem, helping associates meet client expectations effectively.
Key Responsibilities
- Provide technical support to end users, addressing inquiries and resolving issues in Salesforce.com.
- Enhance and configure CRM capabilities using clicks, not code, within the Salesforce platform.
- Collaborate with associates to understand their workflows and deliver strategic solutions.
- Maintain and update the solution knowledge base with detailed documentation.
- Prepare and share step-by-step instructions for users to promote self-service and knowledge sharing.
- Ensure an exceptional user experience by empathizing with customers and conveying confidence in problem resolution.
Required Qualifications
Certifications
Location : Covington, KY Merrimack, NH
Education : Bachelors Degree
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