What are the responsibilities and job description for the Salesforce Administrator position at Vaco by Highspring?
*This role offers a hybrid work schedule - 3 days a week onsite, 2 days a week at home*
The ideal candidate will have direct experience in Sales and Service Cloud.
The Salesforce Administrator is responsible for the administration and optimization of our Salesforce platform, specifically Sales and Service Cloud. In this role, you will work with both management and a small development team on delivering constant improvements and new features.
This role includes managing user accounts, permissions, backups, troubleshooting issues with end users, and providing training, especially those working remotely on tablets.
The ideal candidate will have a strong understanding of Salesforce, ability to build flow automation, and a passion for learning new technologies while delivering excellent platform and support to our field employees using FieldFX.
QUALIFICATIONS
* Bachelor's degree in computer science, information technology, business; or equivalent experience.
* 3-5 years of experience in Salesforce administration
* Strong experience in both Sales Cloud and Service Cloud.
* Salesforce Administrator certification or equivalent Salesforce training is required.
* Strong understanding of Salesforce best practices, functionalities, and administration.
* Advanced troubleshooting and problem-solving skills.
* Ability to work independently and manage multiple tasks and projects simultaneously.
* Excellent communication and interpersonal skills.
* IT background and familiarity with mobile/tablet Salesforce applications is highly preferred
RESPONSIBILITIES
Salesforce Administration:
* Conduct regular system maintenance, including data backups, system health checks, and performance monitoring.
* Manage user accounts, profiles, roles, permissions, and licenses to ensure proper access and functionality.
* Maintain report folder permissions and data sharing settings.
* Identify and implement potential enhancements to improve user experience (UX) and optimize user interface (UI).
* Manage advanced Salesforce features such as flow automation and Lightning components.
* Ensure data integrity by performing regular data reviews and cleanups in collaboration with the sales support team.
User Support and Training:
* Stay updated with Salesforce releases and evaluate use cases for organization to take advantage of new features.
* Provide advanced training and ongoing support to Salesforce users to maximize their proficiency and drive platform utilization.
* Assist users with list views, report generation, report customization, and dashboard creation.
* Develop and maintain comprehensive training materials and documentation, including updates for new features and changes.
* Conduct user onboarding sessions and refresher training as needed, with occasional travel required to new office sites.
Troubleshooting and Issue Resolution:
* First response on Salesforce tickets escalated from IT, deliver timely and effective troubleshooting support for technical issues encountered by users.
* Proactively address and resolve technical problems, minimizing disruption to users.
* Escalate advanced issues to senior administrators and/or Salesforce support and partners when necessary.
Collaboration and Communication:
* Collaborate with team members to understand business requirements and translate them into effective Salesforce solutions with the development team.
* Coordinate and test new features in the User Acceptance Testing (UAT) environment, gaining familiarity with organizational processes to build adequate test scenarios.
* Communicate updates, changes, and best practices to users.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
