What are the responsibilities and job description for the Service Coordinator position at Fidelity Mechanical Services?
Fidelity Mechanical Services, the premier provider of Mechanical HVAC design, installation, and service in the Mid-Atlantic region, is looking for a Service Coordinator to join our Sparks, MD team!
Primary Responsibilities:
- Dispatching: Efficiently receive and process incoming service requests from clients via phone, email, or other communication channels. Prioritize and dispatch HVAC service technicians based on urgency, location, and skillset.
- Scheduling: Coordinate and schedule HVAC service appointments, considering customer availability, technician availability, and service requirements. Optimize the routing and scheduling of technicians to minimize travel time and maximize efficiency.
- Communication: Maintain clear and timely communication with clients, HVAC service technicians, and other team members. Provide updates on technician arrivals, delays, and any changes to scheduled appointments. Ensure effective communication between technicians and clients to address any questions or concerns.
- Documentation: Accurately record and maintain detailed service records, including client information, service requests, technician assignments, and work performed.
- Customer Service: Deliver excellent customer service by providing a friendly and professional experience during all client interactions. Handle customer complaints or issues with empathy and resolve them in a timely manner.
- Team Collaboration: Collaborate with HVAC service technicians, and other team members to ensure seamless service delivery. Share relevant information and feedback to improve overall operational efficiency.
Qualifications:
- "Can do" attitude with a team player mentality
- Customer Service oriented
- Excellent time management, multi-tasking, and organization skills
- Excellent written and oral communication skills
- Strong problem-solving, and analytical skills
- At least 1 year of customer service experience
- At least 1 year of experience in the HVAC industry or dispatching is a plus!
- High school diploma or equivalent
Why You'll Love Working Here:
- Competitive pay and benefits package
- Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventative care and affordable prescription options.
- Life and Disability Insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits.
- Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting.
- Paid Time Off: Enjoy paid holidays and a PTO plan that grows with your years of service.
- Opportunities for Career Advancement and Professional Development: We provide education assistance to help you grow your skills and career.
- Extra Perks: Flexible Spending Accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
Wage Range:
- Hourly Rate: $25.00 to $32.00 per hour
- Commensurate with experience. This range represents a general guideline; however, a number of factors are considered when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.
Salary : $25 - $32
