Mechanical Claims Analyst (Remote/Hybrid)

Who We Are Looking For? Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is looking for Mechanical Claims Analysts to join our growing customer contact team. As a Mechanical Claims Analyst, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center. Responsibilities may include: You will be part of a team that reviews, investigates, and authorizes mechanical claims based on a wide range of established contract guidelines You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents You will be using tools such as AllData, Mitchell, and other Labor Guides to obtain labor times for specific mechanical repairs You will be working remotely or have a hybrid schedule (both in-office/work from home) if local to one of our offices in Deerfield Beach, FL or St. Louis, MO Qualifications High School diploma or GED preferred. Technical training is a plus Three or more years of hands-on automotive repair or equivalent automotive technical work preferred. ASE or equivalent Manufacturer certification preferred. A thorough comprehension of the Theory of Automotive/Diesel Technology, Diagnostics and Maintenance. Knowledge of JM&A Products and Services a plus Excellent customer service skills, including strong verbal and written communication and the ability to use influence, negotiate, problem solve, and provide resolutions to handle claims. Proficient use of technology and communication tools including Microsoft and web-based applications, email, instant message and meeting platforms Strong problem solving, evaluation and time management skills. Set up of a home office with consistent high-speed internet connection is needed for remote and hybrid work arrangement positions. Bilingual (Spanish & English) candidates preferred. Must be willing to travel to one of our offices for training at the onset, and available for additional travel throughout the year (minimum of 1x per quarter) *Positions may vary in working hours: Must be able to be flexible and accommodate any 8-hour shift (start time might vary between 8am EST and 12pm EST). #LI-NL1 JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran’s passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that’s what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a “we” culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences Southeast Toyota Finance: Rachel Thompson JM&A Group Elliot Schor Southeast Toyota Finance Holly Counts

Salary : $40,000 - $50,700