Senior Manager, Integrated Client Delivery

Job Description: The Role As the Senior Program Manager on the Integrated Client Delivery team, you are a highly motivated and dedicated leader. This role is pivotal in leading a portfolio of work focused on process improvements and creating efficiencies across Client Delivery. The ideal candidate will be a proactive self-learner who thrives in dynamic environments and excels at writing and maintaining documentation. Key Responsibilities: Portfolio Management: Responsible for a diverse portfolio of projects aimed at enhancing process efficiencies and driving continuous improvement within Client Delivery. Process Improvement: Identify, analyze, and implement process improvements to optimize operational workflows and enhance Client Delivery. Documentation: Develop, maintain, and update comprehensive documentation for processes, procedures, and project plans. Stakeholder Engagement: Collaborate with cross-functional teams, including operational and IT departments, to ensure alignment and successful project execution. Performance Monitoring: Track and report on project performance metrics, ensuring projects are delivered on time, within scope, and within budget. Risk Management: Identify potential risks and develop mitigation strategies to ensure project success. Leadership: Mentor and guide junior team members, fostering a culture of continuous learning and improvement. The Expertise and Skills You Bring Education: Bachelor’s degree or equivalent preferred with 5 years’ experience or Masters with 3 years of experience. Skills: Excellent written and verbal communication skills with which you influence decisions and engage across Fidelity and at all levels of the organization. Strong analytical and problem-solving abilities. Proficiency in project management tools and software. Continuous improvement approach and encourage automation and forward thinking. Proven ability to manage multiple projects simultaneously. Possess experienced knowledge in the end-to-end process of Fidelity Client Delivery Personal Attributes: Self-motivated and proactive. Strong attention to detail. Ability to adapt to changing priorities and environments. Excellent organizational and time management skills. The Team You will work with a dynamic and diverse team of professionals dedicated to improving Client Delivery. The team includes project and program managers, business analysts, and configuration analysts aligned to Integrated Client Delivery. You will be among robust and highly intellectual individuals promoting Fidelity’s Leadership Principles in their day-to-day work. Certifications: Category: Program/Project Management Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy