Partner Relationship Manager

Who We Are

Fidlar Technologies is a premier provider of technology and services for the management of public information across the United States. We develop, sell, train and support software to county government specializing in the tracking of land records and vital records. Driven by our unique technologies that combine innovative software development, onsite workflow evaluation, in person training, and follow up support - we help thousands across the country navigate the complex world of land and vital records every day.

We are currently seeking a Partner Relationship Manager possessing the following skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Focuses on delivering value to the customer at every point of contact.
• Possesses an advanced level of understanding of company products and services.
• Travels regularly to client locations, often overnight, up to 50-60% of the time.
• This role will work primarily in the Midwest region
• Monitors client needs and communicates market trends, company products and services to assist in sales objectives.
• Assists Territory Managers with sales presentations to existing accounts, when needed.
• Attends and coordinates trade shows.
• Organizes User Group Meetings and compiles information per the strategic direction of Marketing.
• Works to understand customer needs, channels needs and competitive activity, while specifying market requirements and identifying innovative solutions.
• Utilizes the system of LERS. Listens to the customer, empathizes to the customer's concern, responds with a plan and solves the problem.
• Assists with bid responses and writes contracts according to established guidelines and procedures. Only uses approved contract templates and does not alter contract language without prior approval.
• Manages difficult or emotional customer situations; responds promptly to client needs.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Is able to present effectively and confidently to audiences, large and small.
• Updates salesforce.com accurately and regularly. This includes but is not limited to touchpoint entry/analysis and pipeline maintenance.
• Uses salesforce.com to THEIR benefit.
• Maintains a dashboard and meets with Supervisor on a monthly basis to deliver THEIR interpretation of the data.
• Contributes as a team member within the sales team environment.
• Emphasizes within themselves the need for continuing personal enrichment. This can include attending sales focused seminars, self-help books, peer group discussions, etc.
• Other duties may be assigned.

COMPETENCIES: To perform this job successfully, an individual must possess the following competencies:

• Approachable attitude - the individual receives instructions and suggestions in a positive manner, works to implement suggestions and works well within a team.
• Initiative - Is confident in the PRM position to initiate activities that the Partner Relationship Manager knows will deliver value to the county.
• Works independently - the individual is able to work independently in an environment where distractions may be present.
• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Customer service - the individual manages difficult customer and co-worker situations, responds promptly to needs, solicits feedback to improve service, responds to requests for service and assistance and meets commitments.
• Planning/organizing/multi-tasking - the individual prioritizes and plans work activities and uses time efficiently.
• Quality control - the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
• Quantity - meets department objectives and contributes equitably to the growth strategy of the company.
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Ability to communicate - communicates to both internal and external customers in clear and concise manners.
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security - the individual observes safety and security procedures and uses equipment and materials properly.

Why You’ll Love It Here

• Competitive compensation
• Medical, Dental and Vision benefits after a short waiting period
• 401k program
• Generous paid time off program with an additional time off during the holidays
• Annual Volunteer Time Off (VTO)
• Life Insurance
• Profit sharing bonus program upon meeting eligibility
• Diverse, inclusive & welcoming culture
• Optional enrollment options include HSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability
• Family and pet friendly facility

Reach out via e-mail: ingah@fidlar.com. EEO Employer.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Davenport, IA: Relocate before starting work (Required)

Work Location: On the road

Salary : $50,000 - $75,000