Assistant Case Manager- ETR OSY COMP

SUMMARY 

The Assistant Case Manager will work closely with the Case Manager/Supervisor and provide support in an administrative capacity, working towards the goals and objectives of FIELD’s Work Experience (WEX) program. The Assistant Case Manager is responsible for the case management of all participants, keeping detailed records of various program components and assisting in preparing and maintaining participant case files to ensure participants receive the comprehensive services outlined by the Case Manager. 

ESSENTIAL DUTIES and RESPONSIBILITIES include, but not limited to the following. Other duties and responsibilities may be assigned. 

• Manage the placement, enrollment, and retention of disconnected youth aged 18-24 participating in FIELD’s work experience (WEX) program.
• Provide integrated case management and supportive services to participants of FIELD’s WEX program.  
• Support in the daily operations and actively assist and provide direction to the FIELD WEX program team as needed.
• Conduct intake assessments with participants of FIELD’s WEX program to establish goals, interests, and services.
• Create individualized and comprehensive development plans for each participant. 
• Support Case Manager in updating documentation with respect to participant case management, FIELD’s WEX program coordination, and collecting additional information, as needed.
• Contact FIELD’s Workforce Development (WFD) Managers for updated status reports or to answer questions directed from the Case Manager.
• Develop an effective structure for outreach and recruitment that is complementary to FIELD’s WEX program goals and objectives.
• Work with outreach coordinator(s) and case manager to identify and implement appropriate strategies aimed at improving work performance for participants. 
• Track all FIELD WEX program participant referrals, assessments, demographics, community partnerships, retention, etc.
• Partner with other staff to update participant information in the project data collection system.
• Organize and schedule case management meetings with FIELD’s WFD Managers and staff to create or update participant plans, and to discuss performance evaluations.
• Ensure projects are completed on schedule following established procedures and schedules.
• Complete other projects and tasks as assigned.
• Prepare and submit daily, monthly, and quarterly reports.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to learn policies and procedures for FIELD and the Workforce Innovation and Opportunity Act (WIOA).
• Must be able to learn the ethical guidelines as outlined by FIELD, WIOA, and federal, state and local laws, rules and regulations.
• Proficient in Microsoft Suite (Word, Excel and PowerPoint). 

• Must be able to learn about our organization, programs (EPIC, CTE, CCEC), Cesar Chavez history, and share this information with potential participants and others.
• Tolerance for challenging situations and the ability to exercise sound judgment under pressure.
• Conflict mediation, and dealing with individuals who have adjustment issues with program expectations.
• Ability to exercise considerable tact and courtesy in frequent contact with internal and external contacts.
• Must be detail oriented and organized.
• Must be a team player.
• Excellent communication and interpersonal skills.
• Must always promote inclusion and cultural competency.
• Able to exhibit a high level of confidentiality and discretion.

EDUCATION and/or EXPERIENCE 

• Associate’s degree in a field related to counseling, psychology, social work or similar; 1-2 years of progressively responsible work experience preferred or any equivalent combination of education, training, and experience.

CERTIFICATES, LICENSES, REGISTRATIONS 

Must have a valid driver’s license and personal automobile insurance.

TRAVEL REQUIREMENTS

Must be able to travel as needed/required. 

LANGUAGE SKILLS 

Bilingual in Spanish, required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.  The employee frequently is required to stand, sit, and reach with hands and arms.  The employee is regularly required to walk and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to an indoor environment, including blue light from electronic devices. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.