What are the responsibilities and job description for the Family Programs Manager position at Field Museum?
Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.
Join our team and enjoy a benefits package that truly supports your well-being and lifestyle:
- Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.
- Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.
- Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.
- Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.
We're dedicated to enhancing your life both at work and beyond!
As a member of the Family Programs team, the Family Programs Managers primary role is to manage customer service and program support staff and volunteers, including the Learning Operations Coordinator, Program Assistants, and volunteers. The Family Programs Manager reports to the Senior Manager of Family Programs and supports program logistics, daily operations, and maintenance of the Crown Family PlayLab including staff supporting the PlayLab.
The Family Programs Manager will work a Sunday - Thursday schedule with regular weekend and evening work, some holidays, and up to 10 overnights depending on programming schedules.
Duties and Responsibilities:
Staff Management
- Supervise staff that support programming for the Family Programs team
- Manage schedules and training of Program Assistants that support after-hours programs, the Crown Family PlayLab, and supplemental support for the department.
- Manage customer service staff that support program registration, pre-event communications, information resources, and handle all escalations in customer communication
- Support the interviewing, training, and onboarding of volunteers supporting the Family Programs Team
- Oversee volunteer schedules, communications, and delegation of volunteer responsibilities
PlayLab Operations
- Oversee day-to-day operations for the Crown Family PlayLab including staffing and opening and closing the space, following a set of defined procedures, this includes working on holidays as needed.
- Provide staffing support for lunch breaks and other coverage as needed
- Support as a liaison between PlayLab and other museum departments for ongoing maintenance of the PlayLab exhibition and program spaces
- Oversee and the ideation and coordination of updates and changes to the PlayLab
- Provide a safe and welcoming space for visitors
- Manage the PlayLab maintenance budget
- Maintain calendar of reservations for all programming
Program Logistics
- Work closely with program leads to coordinate event logistics with external departments for after hours events which may include pre-event walkthroughs, preparing Museum Event Orders, and space reservations
- Work closely with program leads to ensure programs are adequately staffed
- Serve as Manager on duty for after hours events, handling all guest concerns and serving as point person to troubleshoot any issues; this will include regular weekend and evening work, up to 10 overnights a year, and some holidays.
- Candidate must be willing to work overnight programs
- Support best practices for delivery of programming and interpretation strategies
- Work closely with program leads who develop new program opportunities focused on accessibility to assist with implementation and execution
- Support Family Programs as assigned
Misc.
- Ensure the safety of all guests and follow museum safety and emergency protocol
- Other duties as assigned
Qualifications:
- Bachelors degree in education, the sciences, communications, training and development, nonprofit management, or similar field of study is required.
- 6 - 8 years of experience in one or a combination of the following: developing educational programming or exhibits; managing and coaching employees and volunteers in an educational setting; classroom or informal teaching; nonprofit program management; executing training programs or professional development workshops.
- Strong written and verbal communication skills, and be facile at successfully managing, training, coaching, and interacting with individuals and large groups of people.
- Experience in editing, expanding, evaluating, and leading the development of staff-created programming.
- Experience and comfort in formally presenting information to individuals of all ages; large, diverse groups; and executive team members and leadership.
- Experience in managing multiple programs and associated staff in a fast-paced environment.
- Must enjoy working with others, and possess the ability to collaboratively brainstorm, create, research, write, and develop interactive programs, activities, or facilitations that support the mission of the Field Museum. A passion or ability to learn about natural history and the sciences is required.
- Must be able to successfully work both as part of a team and by pursuing self-directed projects and activities that contribute to the larger whole.
- Should be creative while able to analyze feedback, and understand and negotiate the needs of multiple audiences.
Pay: $72,100/annually
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The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.
At the Field Museum, we are dedicated to making our career website and recruitment process accessible to everyone. If you encounter any difficulty when using or accessing our online application, or if you need a reasonable accommodation for completing your application, participating in interviews, or any other part of the selection process, please reach out to us at recruitment@fieldmuseum.org.
Salary : $72,100
