What are the responsibilities and job description for the Customer Success Executive position at Field Nation?
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
Why is this role important to Field Nation?
This is an exciting role that will help create strategic bonds with our enterprise level FN customers and will fuel customer success, retention, growth, renewal, and advocacy. We strive for our customers to realize success and transform their business through the adoption of our FN solutions. The Customer Success Executive is responsible for the satisfaction, retention, and health of key enterprise accounts as well as customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of IT field service and on-demand labor platforms, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences. Success in the role will require excellent communication, influence, facilitation, and organizational skills to collaborate effectively with FN’s customers and internal business partners. In addition, the Customer Success Executive will work to anticipate customer concerns or challenges proactively and implement or create best practices to address them.
\n- Develop and nurture relationships with executive-level customers to drive success and business outcomes.
- Act as a trusted advisor, guiding customers through onboarding, adoption, and long-term strategic growth.
- Utilize data-driven insights to enhance customer engagement and improve overall experience.
- Lead Executive Business Reviews, quantifying value and demonstrating ROI.
- Serve as the primary point of contact, ensuring seamless communication and issue resolution.
- Collaborate cross-functionally to drive customer retention and adoption strategies.
- Champion best practices and innovation, helping customers maximize their use of Field Nation solutions.
- Represent the voice of the customer, providing feedback to shape product development and strategy.
- Partner with sales and account management teams to identify and execute growth opportunities.
- 5 years of experience managing enterprise accounts, driving measurable results, and fostering strong relationships from C-level to end-users.
- Proven ability to drive business transformation, act as a trusted advisor, and create valuable partnerships with customers.
- Exceptional verbal and written communication, presentation abilities, and a passion for customer success.
- Experience with CRM tools (Salesforce preferred), Google Suite, and intermediate Excel skills; ability to synthesize and act on data insights.
- A self-starter with a passion for user experience, a history of problem-solving, and a commitment to customer happiness and advocacy.
- Unlimited paid time off
- Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
- Individualized growth development plans
- Strong values around work/life balance
- Community involvement opportunities
- Competitive benefits: medical, dental, vision, paid parental leave 401K
- Exposure to cutting-edge technologies to solve meaningful problems
Come as you are:
At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.
Field Nation offers a flexible, highly collaborative, hybrid work environment. We are looking for people to join our high performance culture in the states of WA, OR, AZ, UT, CO, TX, NE, KS, MN, WI, IL, IN, MI, OH, KY, MA, VA, NC, SC, GA FL.
Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.
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Salary : $110,000 - $128,000
