What are the responsibilities and job description for the Customer Success Manager position at Space Executive?
Company Overview
Our client is a fast-growing company transforming how businesses handle B2B payments. Their innovative solution streamlines invoicing and collections, helping service providers save time and improve cash flow.
As they continue to expand in the US, they are looking for a driven and results-oriented Customer Success Manager to join their commercial function. This is a fantastic opportunity for someone with a passion for sales, a background in SaaS and/or Fintech, and the ambition to be part of a fast-paced, high-growth environment.
Roles and Responsibilities
- Manage the full customer journey — from onboarding and training to adoption and growth.
- Proactively identify opportunities to enhance customer experience and grow your portfolio.
- Build strong, trusted relationships with clients, acting as a key advisor to help them achieve their goals.
- Leverage data and performance insights to evaluate customer health, address challenges, and improve satisfaction.
About You
- 3–5 years of customer-facing experience (consulting or accounting experience preferred).
- Strong background in accounting, finance, economics, or business administration.
- Experience with upselling and driving customer expansion is a plus.
- Excellent analytical, communication, and organizational skills, with the ability to manage multiple projects in a dynamic environment.
Salary : $90,000 - $110,000
