What are the responsibilities and job description for the Captain Server position at Fielding's River Oaks?
Benefits:
Captain
The Captain at Fielding’s River Oaks is responsible for leading and guiding the guest experience, presenting and selling the menu; selling and presenting wine, executing tableside preparations such as carving and flambe, working with the Back Waiter to maintain the station, table manicure and pre-buss, ordering via the LAVU POS, delivering food and beverage to expectation with style, poise and professionalism, collecting payment via cash or credit card, working with all other Partners to create a positive guest experience leading to repeat guest visits.
Essential Duties:
Ø Create positive experience for the guest
Ø Have high through and accurate menu knowledge
Ø Understand and follow stated steps of service
Ø Be able to carry food and beverages on a tray
Ø Not “stack plates” and follow proper plate handling
Technique
Ø Communicate with guests in a positive clear manner
Ø Upsell without hard selling the guest
Ø Operate a LAVU POS system and Pivot Point system
Ø Handle cash and credit cards with a zero defect
Ø Polish glass and silverware as needed
Ø Strong core wine knowledge
Ø Have high integrity
Competencies & Qualifications:
Ø Have and be able to communicate food, wine and spirt flavor profiles to guests smoothly with confidence.
Ø Be able to be on time in a specified uniform
Ø Bi-lingual a plus
Ø Demonstrate interest and share knowledge of food
Ø Able to lift and carry 25 pounds
Ø Able to follow directions to execute Fielding’s Points of Service
Ø Develop rapport with culinary team to understand the full range of Fielding’s products and services
Ø Consistently search ways to improve and promote a high level of guest service
Ø Be open to coaching leading to a desired outcome
Ø Treat guests and Partners with respect
Ø Help insure we have a risk free and safe working environment and experience
Ø Apply accurate logic and common sense in decisions making or solving problems
Ø Seek expertise help and resources to achieve goals and objectives
Ø Stay focused and detailed oriented while on duty and work through distractions
Ø Able to identify, prioritize activities and modify work routines to eliminate wasted efforts
Ø Follow guidelines and rules of Fielding’s culinary group
Ø Speak clearly and logically to be understood and get the point across when communicating
Ø Ability to read and interpret documents, operating and maintenance instructions and procedure manual
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
Captain
The Captain at Fielding’s River Oaks is responsible for leading and guiding the guest experience, presenting and selling the menu; selling and presenting wine, executing tableside preparations such as carving and flambe, working with the Back Waiter to maintain the station, table manicure and pre-buss, ordering via the LAVU POS, delivering food and beverage to expectation with style, poise and professionalism, collecting payment via cash or credit card, working with all other Partners to create a positive guest experience leading to repeat guest visits.
Essential Duties:
Ø Create positive experience for the guest
Ø Have high through and accurate menu knowledge
Ø Understand and follow stated steps of service
Ø Be able to carry food and beverages on a tray
Ø Not “stack plates” and follow proper plate handling
Technique
Ø Communicate with guests in a positive clear manner
Ø Upsell without hard selling the guest
Ø Operate a LAVU POS system and Pivot Point system
Ø Handle cash and credit cards with a zero defect
Ø Polish glass and silverware as needed
Ø Strong core wine knowledge
Ø Have high integrity
Competencies & Qualifications:
Ø Have and be able to communicate food, wine and spirt flavor profiles to guests smoothly with confidence.
Ø Be able to be on time in a specified uniform
Ø Bi-lingual a plus
Ø Demonstrate interest and share knowledge of food
Ø Able to lift and carry 25 pounds
Ø Able to follow directions to execute Fielding’s Points of Service
Ø Develop rapport with culinary team to understand the full range of Fielding’s products and services
Ø Consistently search ways to improve and promote a high level of guest service
Ø Be open to coaching leading to a desired outcome
Ø Treat guests and Partners with respect
Ø Help insure we have a risk free and safe working environment and experience
Ø Apply accurate logic and common sense in decisions making or solving problems
Ø Seek expertise help and resources to achieve goals and objectives
Ø Stay focused and detailed oriented while on duty and work through distractions
Ø Able to identify, prioritize activities and modify work routines to eliminate wasted efforts
Ø Follow guidelines and rules of Fielding’s culinary group
Ø Speak clearly and logically to be understood and get the point across when communicating
Ø Ability to read and interpret documents, operating and maintenance instructions and procedure manual