What are the responsibilities and job description for the Receptionist position at Fields Auto Group?
Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
Tuesday and Thursday
4pm to approximately 7:30pm
Every other Saturday
8am to approximately 6pm
What We Offer - Benefits
Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services
Job Responsibilities
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
Tuesday and Thursday
4pm to approximately 7:30pm
Every other Saturday
8am to approximately 6pm
What We Offer - Benefits
Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services
Job Responsibilities
- Calculate the customer's bill using the dealership's computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
- Experience with Microsoft Office suite is a plus
- Available to work flexible hours on weeknights & weekends
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Acceptable motor vehicle driving record according to dealership guidelines
