What are the responsibilities and job description for the Receptionist - Part Time position at FIELDS MAZDA OF ASHEVILLE?
Fields Mazda of Asheville is seeing a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
We are seeking a part-time Receptionist with excellent customer service skills and a positive attitude.
Hours: Monday - Friday 3:30p-7:00p and Sat 8:30a-5:00p
Responsibilities
- Calculate the customer’s bill using the dealership’s computer system
- Receive payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Ability to communicate customers' interests’ needs and requests to management
- Professional personal appearance
