What are the responsibilities and job description for the Coordinator, Accommodation, FIFA World Cup 2026 position at FIFA World Cup 2026™ - Canada, Mexico and the United States?
Department: Tournament and Venue Operations
Location: Miami
Reporting organizationally to the Accommodation Manager in Miami, the Accommodation Coordinator will help serve Accommodation efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200 players across 3 countries and 16 venues. This role will be responsible for coordinating lodging and hotel-related arrangements for the event, ensuring a smooth and comfortable experience for VIP guests, staff, participants and attendees. Further, this role will have a range of responsibilities, including contracting hotels, coordinating inventory, F&B, AV, meetings space, and reconciling and reporting.
THE POSITION
The main responsibilities of the Accommodation Coordinator for the FIFA World Cup 2026 include:
- Contract hotels ensuring they meet quality standards and core group requirements
- Ensure hotels comply with all contractual obligations
- Execute tasks and addendums necessary for adjustments to hotel contracts
- Coordinate reservations, rooming lists, changes and requests for core groups
- Provide excellent customer service to VIP level official tournament guests
- Coordinate hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservations
- Provide resources and information to guests, create presentation materials
- Support booking and reservation process for guests
- Keep all necessary internal and external reporting up to date
- Ensure held inventory is in accordance with remaining demand
- Attend site visits, familiarize with hotels and tour constituent groups
- Coordinate the reconciliation, billing and closeout at hotels and with groups
- Support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements
- Build strong relationships with designated groups to provide an excellent experience within the overall accommodation strategy
- Consider all operational aspects when coordinating hotel arrangements, for example, transportation, logistics, security, etc.
- Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay
- Establish relationships with the hotel industry to provide the best overall value to FIFA
- Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations
- Coordinate various ancillary projects taking place in the leadup to the World Cup
Education & Qualifications
- Bachelor's Degree or similar level of education
- Minimum of 4 years of work experience in the hospitality industry
- Strong communication skills – oral and written
- Experience coordinating complex projects
- Strong organizational, customer service and attention to detail
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
