Coordinator, Guest Relations, Event Time Job Opening for CWC25

Department: Tournament Time Role

Location: Miami

Description

FIFA World Cup 26 Overview
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will be a historic milestone, featuring 48 teams across three host countries: Canada, Mexico, and the USA. With new formats and unparalleled opportunities for engagement, this tournament promises to redefine excellence on a global scale.


Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.



THE POSITION

Main Activities and ResponsibilitiesReporting to the Guest Relations Manager, the Guest Relations Coordinator will be a key member of the FIFA Club World Cup 25 Guest Operations team. This role will be responsible for coordinating and maintaining a strategic overview of guest relations across the FIFA Club World Cup 25™. Further, this role will oversee the implementation strategy, tools, and operational plans for seamless provision of integrated event services (e.g., travel, transport, accommodation, hospitality) to FIFA local guest groups.

The main responsibilities and oversight of the Guest Relations Coordinator for the FIFA Club World Cup 25™ include:

• Liaise with key stakeholders and client services owners on guest invitation concept and guest lists.


• Coordinate and update data in IFES for guest profiles, service levels, travel itineraries, accommodation requests, event and match registrations, and invitations.


• Implement the ticketing management and guest request handling including change management process.


• Implement the management of the IT and guest application tools in coordination with the Guest Relations Manager.


• Collaborating with the guest operations team to deliver a fully integrated guest experience ensuring consistent quality levels and seamless provision of all guests related services putting the VIP/VVIP's needs in the center of attention.


• Ensure management of VIP/VVIP Guests is according to agreed operational plans. Drafting accurate and timely progress reports for the line manager.


• Other tasks as assigned by the Guest Relations Manager. 

YOUR PROFILE

FIFA World Cup 26 Skills Framework
Candidates for this role should demonstrate:

• 
  Accountability: Commitment to responsibilities and learning from actions.


• 
  Decision Making: Ability to make quick, informed decisions under pressure.


• 
  Inclusivity: Collaboration across diverse teams and networks.


• 
  Innovation: Creative thinking to produce fresh ideas and solutions.


• 
  Leadership: Encouragement of teamwork and effective delegation.


• 
  Vision: Strategic foresight and alignment with organizational goals.

Experience

• Bachelors or Masters' Degree in Management, Sport Management/Business, Marketing & Communications, Hospitality ideal.


• Willingness to work outside core working hours (e.g. online workshops accommodating different time zones).


• 3 Years Hospitality and Guest Management Experience, with Project Management and Operational Experience.


• Extensive knowledge and experience in event operations and specifically with guest operations, accommodations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools.


• Experience of managing end-to-end V/VIP hospitality programs at major sporting events.


• Fluent in English. Spanish and/or French proficiency is a plus


• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools


• Prior experience with international or large-scale events is highly desirable.


• Proven ability to work in fast-paced, high-pressure environments.


• Strong project management and operational coordination skills.