What are the responsibilities and job description for the Deputy Manager, Guest Operations Stadium, Event Time Job Opening for CWC25 position at FIFA World Cup 2026™ - Canada, Mexico and the United States?
Department: Tournament Time Role
Location: All Locations
FIFA World Cup 26 Overview
At FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25™ will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event.
Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.
THE POSITION
Main Activities and Responsibilities
Reporting to the Guest Operations Stadium Manager, the Guest Operations Stadium Deputy Manager will be a key member of the FIFA Club World Cup 25 Guest Operations team and will work in close collaboration with Safety & Security, Guest Relations and other key individuals responsible for overseeing and delivering the key operations at the stadium.
The main responsibilities and oversight of the Guest Operations Stadium Deputy Manager for the FIFA Club World Cup 25™ include:
- Oversee and support all Guest Operations at the stadium during tournament time and maintain an overview of all activities taking place daily
- Follow the Site Operations Plan (SOP) for the stadium in collaboration with FIFA Guest Operations and communicate details and expections to the team
- Support the mapping out of end-to-end V/VIP guest journeys and define services implementation at the Stadiums for every match day. Brief the Guest Operations stadium team on these expectations for smooth operation
- Coordinate communication channels between external and internal stadium teams amongst Guest Operations and partnering FA’s
- Oversee establishment and implementation of policies and procedures, and where relevant, ensuring compliance with national policy for heads of state and government officials
- Support implementing the guest management and protocol service levels as agreed between all stakeholders as led by the Protocol Officer
- Ensure management of VIP Guests (local & international) is according to agreed operational plans with each Lounge Manager
- Work closely with all team members to align on all logistical requirements
- Lead the team of paid staff, hostesses and volunteers being accountable for the successful operations as applicable
Atlanta
Charlotte
Seattle
Pasadena
YOUR PROFILE
FIFA World Cup 26 Skills Framework
Candidates for this role should demonstrate:
- Accountability: Commitment to responsibilities and learning from actions.
- Decision Making: Ability to make quick, informed decisions under pressure.
- Inclusivity: Collaboration across diverse teams and networks.
- Innovation: Creative thinking to produce fresh ideas and solutions.
- Leadership: Encouragement of teamwork and effective delegation.
- Vision: Strategic foresight and alignment with organizational goals.
- Bachelor's or Master's degree in Management, Sport Management/Business, Marketing and Communications, Hospitality ideal
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- 5 Years Guest Operations and Event Services, with Project Management Experience
- 3 years' experience in planning and leading in a guest-related service environment
- Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools
- Extensive experience of managing end-to-end V/VIP hospitality programs at major sporting events
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
