Specialist, VIP Hotel Guest Operations Assistant Manager, Event Time Job Opening for CWC25

Department: Tournament Time Role

Location: All Locations

Description

FIFA World Cup 26 Overview
At FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25™ will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event.

Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.



THE POSITION

Main Activities and Responsibilities
Reporting to VIP Hotel Guest Operations Manager, the VIP Hotel Guest Operations Assistant Manager will be a key member of the FIFA Club World Cup 25 Guest Operations VIP Hotel team and will work in close collaboration with Accommodations, Guest Relations, and other key individuals responsible for overseeing and delivering the key operations at the VIP Hotel.

The main responsibilities and oversight of the VIP Hotel Guest Operations Assistant Manager for the FIFA Club World Cup 25™ include:

• Support the development and on-site implementation of the V/VIP Guest Experience & Hospitality concept (innovation, branding, dressing and decoration, overall look & feel, gifts, entertainment, staffing) as applicable at the VIP hotel


• Support and develop milestones and key activity matrixes for each event, managing the workflow by assessing priorities and communicating them to the team 


• Oversee operations for all on-site events pertaining to Guest Operations, ensuring smooth coordination for all guest groups


• Work closely with the Guest Operations, Guest Relations, Transport, and Accommodations teams to plan and accommodate for guests with special requirements 


• Manage key suppliers tasks & deliverables (delivery timelines, quality insurance, budget control, risk management) 


• Implement Guest Management Policies and Operational Plans, and maintain a strategic overview of all Guest Operations at the VIP Hotel during tournament time 

Locations
Miami
New York New Jersey

YOUR PROFILE

FIFA World Cup 26 Skills Framework
Candidates for this role should demonstrate:

• 
  Accountability: Commitment to responsibilities and learning from actions.


• 
  Decision Making: Ability to make quick, informed decisions under pressure.


• 
  Inclusivity: Collaboration across diverse teams and networks.


• 
  Innovation: Creative thinking to produce fresh ideas and solutions.


• 
  Leadership: Encouragement of teamwork and effective delegation.


• 
  Vision: Strategic foresight and alignment with organizational goals.

Experience

• Bachelors or Masters Degree in Hospitality, Hotel Management, Marketing and Communications


• Postgraduate Education focusing on Event Management


• 5 Years Hospitality and Guest Management Experience, with Project Management and Operational Experience   


• Extensive knowledge and experience in general hotel operations, specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools 


• Experience managing end-to-end V/VIP hospitality programs


• Fluent in English. Spanish and/or French proficiency is a plus


• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools


• Prior experience with international or large-scale events is highly desirable.


• Proven ability to work in fast-paced, high-pressure environments.


• Strong project management and operational coordination skills.